Orders with ground shipping need to be placed no later than December 16th and orders with expedited shipping by December 18th for delivery by 12/25.

We anticipate another record-breaking year of online shopping and shipments, so we advise that you place your order as soon as possible and take advantage of our extended holiday returns policy. Please be advised that we have worked closely with our shipping carriers to devise these timelines, but there may be delays during the holidays that are outside of our control.

We’ve extended our return policy for the holiday season!All full-price items unworn and unaltered with original tags attached purchased between 11/1/24 through 12/24/24 can be returned by 1/18/25 for a full refund. Sale items marked as "return for store credit" can be returned by 1/18/25 and will be refunded as store credit.

U.S. returns will incur a $8.95 restocking fee to be deducted from the refund total for all orders placed 12/4/24 and after. You may opt to make a return in one of our stores for no fee. Find your nearest location. International returns will incur a $20 restocking fee to be deducted from the refund total. This fee is applied per return initiated (not per item).
Final sale items cannot be returned. Samples and gift cards are final sale and may not be returned or exchanged at any time.

Full-price items, unworn and unaltered with original tags attached can be returned for a refund to your original payment method within 21 days of delivery. All sale items are either refundable for store credit only or are final sale, depending on the item discount level. Samples and gift cards are final sale and may not be returned or exchanged at any time. We only accept returns for orders placed through our website or in our stores. Orders placed through platforms like Instagram or other vendors must be returned directly through those sites.

U.S. returns will incur a $8.95 restocking fee to be deducted from the refund total for all orders placed 12/4/24 and after. You may opt to make a return in one of our stores for no fee. Find your nearest location. International returns will incur a $20 fee to be deducted from the refund total. This fee is applied per return initiated (not per item).

Online: For US orders including US territories and military addresses, start your return here. You can choose to return by mail or through Happy Returns. For orders placed 12/4/24 and after, a restocking fee of $8.95 will be deducted from your refund. If you choose to make an exchange, the fee is waived.

For international orders, start your return here to generate a DHL return label & any applicable customs documentation. A return fee of $20 will be deducted directly from your refund.

In Store: We accept returns from orders placed online or in-store in all of our store locations.

Please note: We do not accept direct returns for orders placed outside of our website or store locations. Customers returning orders purchased from Facebook, Instagram, or any other vendors must initiate returns directly through those sites.

If you’d like to place an exchange, get started on our returns portal here. Exchange orders are placed as soon as returns are received back to our warehouse, so ship your original order back quickly to ensure inventory availability.

For international orders, we currently do not offer exchanges. Please start your return in our international returns portal, then place a new order for the items you want.

Orders placed through Facebook, Instagram or other vendors must request returns directly through those platforms and are not elgible for exchanges. To make an exchange, please return your original item and place a new order.

All return authorizations must accurately reflect the exact items you are planning to return, whether in person or via mail.
If you change your mind about what you're returning, please email us at orders@mmlafleur.com so we can edit your return order. Your return must accurately reflect the physical items being sent back to prevent processing delays.

For US orders, to receive an immediate refund, bring your return along with your generated QR code to a Happy Returns Bar.
For all customers returning by mail, you can expect your return to be processed and refunded within 10 business days of arriving at our Fulfillment Center. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. If you have questions about the status of your return, please reach out to bonjour@mmlafleur.com.

If you're returning from a military address, you can mail your return back to us using Loop. Start your return here.

We accept returns on orders purchased online or in-store at any of our locations.

For U.S. orders, our shipping options include Ground Shipping, Two Day Priority, and Next Day Priority. International orders are all shipped with DHL Express service. You’ll be notified of your tracking number once your order has shipped.

All orders of $250 or more qualify for complimentary Ground Shipping. For orders that do not meet the $250 minimum, a flat rate shipping fee of $10 will be applied to your order total. Shipping costs are not refunded if a product or order is returned.

Ground Shipping Orders typically ship out of our Fulfillment Center within 2-3 business days and arrive within 2-5 business days post-shipment. PO boxes, military, and US territory addresses may ship on an extended timeline. Shipments to Hawaii and Alaska may take up to 10 business days to arrive.

Next Day and Two Day Priority Shipping Orders ship out of our Fulfillment Center within 1-2 business days and arrive in 2 business days. This shipping method is not available for shipments to PO boxes, military, and US territory addresses. Items purchased on pre-order ship on an extended timeline.

Exceptions: All pre-order items ship on the extended timeline indicated on the product description and your receipt. Military and US territory addresses may ship on an extended timeline and can take anywhere from two business days to several weeks to arrive.

*Please note: National holidays are not considered business days and add an extra day or two to shipping time. Please keep this in mind when choosing your shipping method.

We aim to fulfill your order as quickly as possible, so we generally cannot make changes to orders after they have been placed. If you’d like to make an update to your order please chat in to our customer service team and we’ll see what we can do to help! Our hours are M-F 10am – 7:30pm EST.

We now ship worldwide! Please click on the country locator on the homepage in order to view the locations we ship to. If you do not see your location listed, then we cannot currently ship to that destination.

All international orders ship with DHL Express. Orders ship out of our Fulfillment Center within 2-3 business days and typically deliver within 2-5 business days. Items purchased on pre-order ship on an extended timeline.
Please note: National holidays are not considered business days and add an extra day or two to shipping time.

Prepayment of any duties and taxes may be available for your order. If you select to prepay, this is the guaranteed total amount you will pay, including all applicable delivery charges, duties, and taxes.
If prepayment is not available for your location or you decide not to prepay, you are responsible for any and all payments as charged by the Customs Authority of the destination country/location of your order.

M.M. stylists are incredibly warm, empathetic people who understand the codes of dressing for a corporate environment. They are intimately familiar with our collection and are even involved in the design of new pieces. Once they learn a little about you, they’ll know exactly which styles will suit you best.

The possibilities are truly endless, but here are a few of the ways the styling team will be your resource for all things wardrobe: • Recommend new pieces you’ll love based on your style and past purchases • Advise on how our pieces fit and which size you should order • Suggest new ways to pair your M.M. pieces with your existing wardrobe • Schedule a virtual or in-person styling appointment at one of our store locations

The styling team keeps a profile of any and all information you’ve shared with us. This might include your size, climate where you live, past orders, color aversions, sleeve length preferences, your favorite ice cream flavor, and so on. The more you share with us, the better we’ll be at zeroing in on what works for you.

For sizes 00–20, we recommend trying one size larger than you wear in J.Crew and most contemporary brands, and the same size you wear in Theory. If you know your size but are wondering how it will translate to a certain style, please drop us a note at bonjour@mmlafleur.com. A stylist will help you out.

We currently have stores in New York City, Washington, D.C., Chicago, Boston, and Philadelphia. We also offer virtual styling appointments, so you can get expert wardrobe advice from the comfort of your home.

Yes! Our locations accept all items that are eligible for return.

When it comes to styling appointments at our showrooms (Bryant Park and D.C.), we recommend booking in advance to ensure a stylist is available to work with you for a full hour. That said, we can accommodate walk-ins if a stylist is available. Please feel free to call the showroom location first to confirm whether or not we can accommodate your specific needs.

The rest of our locations are typical stores and do not require (but do offer!) appointments.

After your appointment at our Bryant Park or D.C. showrooms, you’ll be able to purchase items for immediate wear or opt for complimentary shipping to your home or office. The rest of our stores are stocked with pieces for you to take home on the spot.

Before you arrive, one of our expert stylists will use your survey answers to pull a selection of looks tailored to your style needs and body type. At the appointment, you’ll work with your stylist to determine your best fit and experiment with outfit pairings. If there’s anything you’d like to purchase at the end of your visit, you can walk away with your items or we’ll ship the pieces to you from our fulfillment center.

One hour—and we hope it will be your most productive (and pleasant) shopping experience to date.

We do our best to carry a wide range of styles, but we can’t promise to have every style on a given day. If you have a special request, please make a note in your appointment form and we’ll do our best to accommodate you.

We sure do. Our stylists will review your profile to determine what you have and love (or have returned!) to make sure we select items to suit your style.

We’re a team of busy women who like to plan ahead–so we kindly ask that you let us know at least 48 hours in advance if you need to cancel or reschedule your visit.

You’re welcome to bring a guest! We just ask that they respect our decency agreement, which you can read about here.

We sure do! We’re honored to offer 10% off full-price items to military, veterans, medical professionals, first responders (including government and public service workers), and teachers. To receive your discount please visit https://mmlafleur.com/heroes-discounts for instructions.

If you apply a promotional code or referral credit to your order, our system distributes the discount proportionally among each eligible item in the order. If you return any of the discounted items, you will be refunded the amount you paid for on your original form of payment.

If you’ve already purchased a full-priced item that is now on sale, we will adjust the price and issue a credit memo for the amount of the difference. We will only honor sale adjustments within 7 days of purchase and will only issue one sale adjustment per full-priced item. If you’ve purchased a sale item that is further reduced, we will not make additional price adjustments. We will honor promotional pricing for size exchanges only. Gift cards are always final sale and are not eligible for price adjustments. Please email bonjour@mmlafleur.com for assistance.

Your card will be charged at the time of order completion. This means you’ll see an authorization in the amount of the item(s) purchased on your card once the order is placed, and the charge will then post to your statement.

We are available Monday-Friday, 10:00am-7:00pm ET. You can contact the M.M. Styling Team through any of our service channels below, and we will find a way to help. • Send us a note by emailing bonjour@mmlafleur.com • Chat with us online as you shop • Give us a call by dialing (212) 300-4592

The receipts included in our orders don’t indicate price, so you won’t need a separate gift receipt. However, international customers may have prices displayed on shipping and customs documentation.

We offer gift wrap for an additional $8 at checkout for most of our clothing and small accessories. __Please note that bulky items like shoes and leather handbags cannot be gift wrapped.__
All items in the order will be gift wrapped together. If any items are preorder, the entire order will be held to ship when all items are available.

All items in the order will be gift wrapped together. If any items are preorder, the entire order will be held to ship when all items are available.

Of course! You can purchase an electronic gift card through our online store. All gift cards are final sale and may not be returned, exchanged, or used to purchase other gift cards at any time. We do not currently offer physical gift cards.

For US customers, we offer financing on online orders with our partner Affirm. The application process takes place at checkout. Affirm financing is available on any purchase totaling to $50 or more.
For international customers, financing options applicable in your specific location will show at checkout.

We accept all major debit and credit cards including Visa, MasterCard, and American Express. We also accept other payment methods such as PayPal. The supported payment methods will appear during the checkout process and will be localized based on your shipping location.

Prices will display in local currency based on the country selected.

Shop Pay is a Shopify feature that allows for a quick and easy checkout process. On the order review page at checkout, you can select the Shop Pay option to receive a unique 6-digit code via text message. You will then be prompted to enter the code on the checkout page. After you enter the code, the order is processed.

At checkout, you’ll have the option to enter your gift card to your order total. Please enter the numbers of any gift card codes without the dashes.

Please email events@mmlafleur.comfor inquiries.

Please email partnerships@mmlafleur.com for inquiries.

This FAQ is by no means comprehensive. For additional information, please refer to the M.M.LaFleur Affiliate Program Overview and M.M.LaFleur Affiliate Marketing Program Agreement.

If a customer referred by your site returns or cancels an order for refund, or if credit card charges are reversed due to online credit card fraud, M.M.LaFleur will deduct the retail value of the returned product(s), including applicable sales tax, from any commission earned on that transaction.

The entire M.M.LaFleur website and its content are protected by copyright. Additionally, the information sent to the private M.M.LaFleur email list are solely for the intended recipients. You are permitted to use the M.M.LaFleur website images and content that we have provided to you on your website in order to promote and sell our products through the affiliate program. Re-publishing our images, content, unique customer codes or promotions for any other purpose is strictly forbidden. If you have a special circumstance that requires the use of any graphics, product images, codes or content in a manner that is not consistent with the above, you must contact us for written approval prior to use.

While there is no limit to the number of creative options you can use within a single post, we encourage you to use them appropriately and in a way that would be appealing to your readers to drive click-throughs and conversions. We also recommend using a creative banner option in addition to text links to improve the effectiveness of your post. Increased brand awareness and recognition will help you to increase your click-throughs and conversions.

Yes! We recommend you think of the placements that would be most appealing to potential M.M.LaFleur customers. We strongly encourage placing the links within your posts’ body copy, as well as behind any specific product mentions. Additionally, we encourage you to place creative assets where you feel they would generate the most click-throughs and sales.

Absolutely! We are committed to making our affiliates successful. Please email us at affiliates@mmlafleur.com for more information.

M.M.LaFleur’s average order size is often greater than $500.

M.M.LaFleur cookies last for 14 days. This means that you get credit for any referred customers who return to our site and place orders (less any orders with refunds, returns or cancellations) within 14 days, even if they do so directly.

No, there is no charge to join the M.M.LaFleur affiliate program.

At the beginning of each month, Rakuten sends you a check for the entire amount of revenue share you earned two months prior, once you have reached a $50 minimum. The more visitors you refer to M.M.LaFleur (and the more of those visitors who turn into M.M. customers), the more money you earn!

When an order is placed by a visitor, the order is associated with your website as the referring source, and your Rakuten affiliate account is credited.

When your visitors click through to the M.M.LaFleur website via these links, they are tracked until they place an order. There is a 90-day window of time to monitor returns. Orders with fully returned items will not be eligible for commissions.