Refund policy

Returns

For US returns, start a return or exchange on our returns portal. 

For international returns, start a return on our international returns portal.

Full-price items, unworn and unaltered with original tags attached can be returned for a refund to your original payment method within 21 days of delivery. All sale items are refundable either for store credit only or final sale. The sale return policy will be marked on each item in your order confirmation and email. 

US returns incur a $8.95 restocking fee. This fee is waived if the return is made in-store or if an exchange is made on the return. International returns incur a $20 return fee.

Samples and gift cards are final sale and may not be returned or exchanged at any time. We only accept returns for orders placed through our website or in our stores. Orders placed through platforms like Instagram or other vendors like Nordstrom or Saks must be returned directly through those sites.

Partner products shipped directly from vendors like Sarah Flint and Petite Plume can be returned directly through the M.M.LaFleur returns portal. These items will be returned separately to each vendor and will be refunded after inspection.

 

Exchanges 

Exchanges can be initiated directly through our returns portal. Exchange orders are placed as soon as returns are received back to our warehouse, so ship your original order back quickly to ensure inventory availability.

For international orders, we currently do not offer exchanges. Please start your return in our international returns portal, then place a new order for the items you want.

Orders placed through Facebook, Instagram, or other vendors must request returns directly through those platforms and are not eligible for exchanges. To make an exchange, please return your original item and place a new order.