Contact & FAQ

We’re good listeners.
We’re kind. We love what we do.
And we know how to get things done.

Contact us about anything at all, and we will find a way to help.

General Inquiries: bonjour@mmlafleur.com

Existing Order Inquiries: orders@mmlafleur.com

Media Inquiries: press@mmlafleur.com

Customer Service & Styling
Call: (212) 300-4592
Text: (914) 825-5266
M-F 8:30 AM to 8:30 PM ET

100 Broadway, FL 3
New York, NY 10005


Returns & Exchanges

We updated our return policy for the holidays! Full price items, unworn and unaltered with original tags attached can be returned for a full refund within 30 days of purchase or by January 15th (whichever is later). A prepaid return label will be included in your order. Feel free to text (914) 825-5266 or email orders@mmlafleur.com if you need help locating your label.

All sale items and samples are final sale and may not be returned or exchanged at any time.

We’re happy to help you with an exchange, depending on product availability. To make an exchange, email bonjour@mmlafleur.com. We’ll process a return on your original item and place a new order for the exchange. You will receive a credit for the item you send back, and you will be separately charged for the new item. During the holidays, exchanges will be accepted up to 30 days after purchase or by January 15th (whichever is later), and you may be charged for shipping. When exchanging, all tags must be attached and the item must not show any signs of wear.

Inside your Bento Box is a pre-paid mailing slip you can use to drop off your returns at a convenient UPS store or dropbox location. (You can also text us at 914-825-5266, and we’ll arrange a next-day pick-up for you.) Once you’ve decided which pieces to return, complete your checkout form at mmlafleur.com/my-bento. We’ll process anything you kept from your order as a sale, charging your credit card on file and emailing you the receipt. Items returned must be in unworn condition with all tags attached.

Your return will be processed within five business days of receipt to our warehouse. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. If you have questions about the status of your return, please reach out to orders@mmlafleur.com.


Shipping

We updated our shipping policies for the holidays! Free two-day shipping available for all orders. Order by Friday, 12/21 before 3PM EST, for delivery by Christmas.

Orders received by 3PM ET Monday-Friday will ship out of our warehouse on the same day and arrive in two business days. Orders received after 3PM ship out of our warehouse the next business day and arrive two business days from the date of shipment.

If you require faster delivery, you can choose the express option. Express shipping orders (UPS Next Day Air) leave our warehouse on the same day when ordered before 3PM Eastern Time and arrive the next business day. Orders received after 3PM ship out of our warehouse the following business day and arrive one business day after departure from our warehouse.

Exceptions: All pre-order items ship on the extended timeline indicated on the product description and your receipt. PO box, military, and US territory addresses require USPS delivery are not eligible for expedited shipping. Military and US territory addresses ship on an extended timeline and can take anywhere from two business days to several weeks to arrive.

You’ll be notified of your tracking number once your order has shipped.

*Please note: National holidays are not considered business days and add an extra day or two to shipping time. Please keep this in mind when choosing your shipping method.

Call us at (212) 300-4592, text us at (914) 825-5266, or email us at bonjour@mmlafleur.com and we’ll do whatever we can to get your package to you ASAP.

For now, we only ship to the 50 United States, select US Territories (Puerto Rico, Guam, Northern Mariana Islands, the US Virgin Islands, and American Samoa), and US Military addresses. We’ll be sure to announce when we expand to new regions!


Bento Boxes

Begin your order by completing our brief survey. As soon as you finish, an MM stylist will start working on your customized Bento.

You have better things to do than agonize over what to wear to work. With our Bento Box program, you can outsource the decision-making to an MM stylist, who will send you a selection of elegant, beautifully-made clothing and accessories curated specifically for you and your power vibes.

Each Bento Box includes a range of pieces that are tailored to your style preferences. For your first box, you can expect a range of styles and silhouettes to get a feel for our collection. We may even send you the same dress in two sizes, so you can feel out your best fit. Your first Bento is just the beginning of the relationship with your stylist, and she’ll use feedback from this order to tailor future recommendations for you.

Our mission is to help purposeful women feel their very best, without having to think too much about what they’re actually wearing. Our survey is a way for us to learn a bit about you so we can send you a thoughtfully-customized box of options.

We love that you’ve done your research. For your first order, we highly recommend the Bento Box. It’s the best way for you to get a sense of what MM has to offer. Eyeing one of our dresses, but not sure which size to get, or where the hemline will fall on your petite frame? Your stylist will use your Bento to steer you in the right direction.

If you know you want a specific item, we encourage you to place a direct order through our online store. Our stylist team is here for any questions along the way. In fact, if you order the piece you’ve fallen in love with, your stylist can use it as inspiration for the rest of your box. Alternatively, if you want to build around pieces you already own, we can recommend how to flesh out your existing wardrobe from season to season.

If you request a specific item in your Bento Box survey, we will do our best, but cannot guarantee that it will be included due to inventory fluctuations. Our suggestion? Order the item and if it’s not a perfect fit, we offer a 21-day return policy with free shipping both ways.

You’ll only pay for what you keep, and there’s no obligation to purchase.  Your credit card will be authorized, but it will not be charged unless you decide to keep an item (or items). To be accepted for a full return, items need to be in unworn condition, with all tags attached and no damage present. You may be subject to fees if returned items arrive damaged or late, so we request that you email us to let us know of any special circumstances.

Fabulous question! While shipping and the four-day trial are absolutely free, we require your credit card information which we authorize for security purposes. Don’t worry: You will only be charged if you decide to keep an item, or if you do not return your items after the four-day period.

Inside your Bento Box is a pre-paid mailing slip you can use to drop off your returns at a convenient UPS store or dropbox location. (You can also text us at 914-825-5266, and we’ll arrange a next-day pick-up for you.) Once you’ve decided which pieces to return, complete your checkout form at mmlafleur.com/my-bento. We’ll process anything you kept from your order as a sale, charging your credit card on file and emailing you the receipt. Items returned must be in unworn condition with all tags attached.

Hooray! Complete your checkout form at mmlafleur.com/my-bento (make sure you’re logged in). You can leave feedback when you complete the form, and feel free to send your stylist any thoughts you have along the way, too.

You have four days to go wild. The trial begins the day after your package is delivered, and ends four days after that (excluding Sundays). For example: If your package is delivered on the 11th of the month, please have your returns in the mail no later than the 15th. We’ll send you friendly reminders along the way.

We appreciate your boldness, but we are not a rental service. All tags must remain attached for a return, and damaged items may be subject to fees. We do, however, encourage you to dance in front of the mirror as you try on your MM. Please limit yourself to five selfies per item. Just kidding—unlimited selfies!

Not to worry. You’ll receive reminders during the four-day period and will have plenty of opportunities to notify our team if your return will be delayed. We’re always happy to work something out.

“Penalty” is such an ugly word. But there is definitely a financial incentive for you to return any items that you don’t want within the four-day trial period. If your prepaid UPS return label is not activated within the expected timeframe (and you have not notified us that it will be delayed), we’ll assume that you are keeping the entire contents of the box and charge you accordingly. If you return your items past the return date, you will receive store credit instead of a refund.

We’re not a subscription service, but we make it easy for you to request a box whenever you would like at mmlafleur.com/re-bento. You can request a recurring shipment on our Bento survey, or on your online checkout form during your Bento trial. You can also request or cancel a recurring Bento box by emailing us at bonjour@mmlafleur.com.

We’re glad you’d like to try another box! To request another Bento, please visit mmlafleur.com/re-bento. Here, you’ll be able to select your delivery date and add notes for your stylist. If you’re currently in the middle of a Bento trial, you may also request your next Bento box in the online checkout form.


Styling

MM stylists are incredibly warm, empathetic people who understand the codes of dressing for a corporate environment. They are intimately familiar with our collection and are even involved in the design of new pieces. Once they learn a little about you, they’ll know exactly which styles will suit you best.

Yes! Your stylist is not an algorithm. We will confidently vouch for her exceptional intelligence and discretion (she underwent rigorous writing tests and interviews to get this job). Many of our stylists come from corporate backgrounds, have Ivy League degrees, and probably have lots in common with you. You can trust your stylist—she’s body-positive and believes in making you look like a zillion dollars just as you are, right this minute.

No need to lift a finger. Every MM customer is assigned a dedicated stylist to help with everything from size recommendations to placing orders on your behalf. Not sure who your stylist is? Just email bonjour@mmlafleur.com, and she’ll respond tout de suite.

The possibilities are truly endless, but here are a few of the ways your stylist will be your resource for all things wardrobe:

  • Send you a Bento Box with items tailored to your preferences
  • Recommend new pieces you’ll love based on your style and past purchases
  • Place direct orders for anything you want to try (because you have #betterthingstodo than online checkout!)
  • Advise on how our pieces fit and which size you should order
  • Suggest new ways to pair your MM pieces with your existing wardrobe
  • Schedule an in-person styling appointment at one of our showroom or pop-up locations

That’s right. If you prefer to shop on your own, have at it—but your stylist is always waiting in the wings if you need her. In addition to helping you find great clothes, she also handles any shipping issues, credit card glitches, cleaning-related queries, or other customer service concerns.

If you request a Bento Box for your first order, you’ll be assigned a stylist shortly after you complete your survey. Your stylist will comb through your responses and tailor your box based on what you’ve told us. She then keeps track of what you like and will work with you to create a functional, well-balanced wardrobe with items that can be mixed to create different outfits over the many years they’ll last.

If you purchase through our online store on your first order, you will be automatically assigned to a stylist who can help with future orders. Need a recommendation for your upcoming board meeting? She’s got your back. Want to order a Bento Box? She’ll put it together for you. Just want to continue shopping online? Carry on. Your stylist will be there if you ever need her.

If you decide to come into one of our showrooms or pop-up locations, you will be paired with a showroom stylist who will work with you for your hour-long appointment. If you two really hit it off, feel free to request the same stylist for future appointments. You’ll also always be able to contact an online stylist who can help you with Bentos and online orders.

Your stylist keeps a profile of any and all information you’ve shared with us. This might include your size, climate where you live, past orders, color aversions, sleeve length preferences, your favorite ice cream flavor, and so on. If you send your stylist a desperate email because you lost your luggage on a business trip to Dallas, she’ll know just what to send you—and she’ll overnight your size straight to your hotel. The more you share with your stylist, the better she’ll be at zeroing in on what works for you.

Our stylists frequently meet with our design team to share customer feedback and learn about new products in the pipeline. Do you wish our pants were a little bit longer, or have a hankering for options in periwinkle? Your stylist will pass along critiques, praise, and wish lists to the powers that be.

Close, but not quite. She sends your packing list to MM’s warehouse, where each item is carefully selected and beautifully packaged by MM’s beloved warehouse staff. Many brands outsource this step to third parties; we’ve chosen to keep it in-house because we are adamant that every single piece arrives to its new home (your closet) in perfect condition. After all, first impressions count.

Size is just a number—and it can be a tricky one. If you have never shopped with us before, sign up for a Bento Box and we’ll help you find your perfect fit. If you know your size but are wondering how it will translate to a certain style, please drop us a note at bonjour@mmlafleur.com. A stylist will help you out.

If the item is out of stock and we plan to replenish it, you’ll see an option to add yourself to the wait list. If we receive a replenishment, we’ll send you an email notification. If you do not see a wait list option, unfortunately, we do not have immediate plans to replenish the item. However, we’re always happy to suggest a similar item so reach out to us at bonjour@mmlafleur.com.


Showroom

While we do our best to accommodate walk-ins, we highly recommend making an appointment. That way, your stylist can select pieces for you in advance and treat you to the full MM experience! Without an appointment, we can’t guarantee an open dressing room or a stylist who is available to work with you.

Nope! Our styling services are complimentary, whether you book an appointment, order a Bento Box, or ask your stylist to place an order on your behalf.

We’ll ship your purchases from our warehouse in New York to your home or office. If you have time constraints or are visiting internationally, let us know and we’ll do all we can to accommodate you.

We do our best to carry a wide range of styles, but we can’t promise to have every style on a given day. If you have a special request, please make a note in your appointment form and we’ll do our best to accommodate you.

Yep, we’ve got you. (And good luck!)

If you’d like to bring someone along, we ask that you limit guests to one per appointment so we can maximize our space and make sure you get all the time and attention you deserve. If your guest wants to try on and shop with you, we recommend that they book an appointment during the same time slot so we can devote individual stylists for each of you and ensure that you both have the full out-of-office experience!

One hour—and we hope it will be your most productive (and pleasant) shopping experience to date.

It depends where you live! We use UPS Ground for all orders placed with free shipping. If you live in the New York area, it should take 3-5 business days for your items to arrive. If your items are shipped outside New York and in the U.S., it should take 7-10 business days!* You’ll be notified of your tracking number once your order has shipped. If you require faster delivery, you can choose the express option for an additional charge.

*Please note: National holidays are not considered business days and add an extra day or two to shipping time.

Excellent news: Full price items, unworn and unaltered with original tags attached can be returned for a full refund within 21 days of delivery. A prepaid return label will be included in your order. Feel free to text (914) 825-5266 or email orders@mmlafleur.com if you need help locating your label. All sale items and samples are final sale and may not be returned or exchanged at any time.

Yes! We accept returns from online orders and Bento Boxes in our showrooms. If you’d like to make a size exchange, you’re welcome to try on the new size at the showroom.* If you’re interested in working with a stylist to try additional pieces, please book an appointment.

*We can’t guarantee that all styles and sizes will be available at every showroom. Feel free to email bonjour@mmlafleur.com to inquire about the availability of specific pieces.

We sure do. Our stylists will review your profile to determine what you have and love (or have returned!) to make sure we select items to suit your style.

We love hosting groups for private “Sip & Shop” events! Invite your friends, try on our pieces, and sip prosecco. Our stylists will be on-hand for mini styling consultations. Please email events@mmlafleur.com for more details.

So glad you asked. We have showrooms in New York (SoHo and Bryant Park), Washington D.C., Chicago, Boston, San Francisco, Atlanta, Houston, and Philadelphia. We also host pop-ups and special events around the country. To see our pop-up calendar and request one in your city, visit mmlafleur.com/locations.

Before you arrive, one of our expert stylists will use your survey answers to pull a selection of looks tailored to your style needs and body type. At the appointment, you’ll work with your stylist to determine your best fit and experiment with outfit pairings. If there’s anything you’d like to purchase at the end of your visit, we’ll ship the pieces to you from our warehouse.


Company Policies

We don’t typically offer sales or discounts—since we’re a direct-to-consumer business, we’re able to keep our margins consistent and fair, passing on a higher value for our prices than many other brands.

If you’ve already purchased a full-priced item that is now on sale, we will adjust the price and issue a credit memo for the amount of the difference. We will only honor sale adjustments within 14 days of purchase and will only issue one sale adjustment per full-priced item. If you’ve purchased a sale item that is further reduced, we will not make additional price adjustments.

Your card will be charged at the time of shipment. You’ll see an authorization in the amount of the item(s) purchased on your card once the order is placed, but the charge will not be fully processed until the item(s) ship out. If your order splits into multiple shipments, you will be charged for the items as they ship.

Quelle horreur! Please take photos to document the damaged product (and, if applicable, damaged packaging) and email them to us at bonjour@mmlafleur.com along with your order number. We will resolve the situation as quickly as possible.


Customer Care

We are available by phone (Monday-Friday, 8:30am-8:30pm ET). Please call 212-300-4592. If you need assistance outside of those hours, email us at bonjour@mmlafleur.com and we’ll get back to you as soon as possible.

We love feedback, stories, customer photos, presents, accolades, surprises, and knowing how we can make your day a little bit better. Please email us at bonjour@mmlafleur.com or email your stylist directly.


Sustainability

We are headquartered in New York City, and we have an in-house design team led by our Creative Director Miyako Nakamura. Our fabrics are sourced from Japan and Italy, and our leather is sourced from Italy. About 40% of our products are produced in the U.S. (in factories in New York’s garment district and in New Jersey), while about 60% of our products are produced overseas at factories in Italy, China, and Vietnam.

We’re proud to partner with factories both in the U.S. and abroad that offer a high level of craftsmanship and different types of expertise. These factories are located in New York City, New Jersey, China, Vietnam, and Italy. We typically develop new styles with our NYC factories so that we can closely monitor the development process. When we pilot new patterns locally, we can troubleshoot, check in with factory owners we’ve known for years, and see a quicker turnaround time on those pieces. However, we’re now operating at a scale where our family-run factories in NYC can no longer produce the number of items we need to meet demand on a monthly basis. Therefore, once we are happy with a pattern and plan to produce a specific style at scale, we then begin producing it with an international partner who can accommodate this scale. We choose our factory partners based on their expertise and their adherence to our rigorous ethical standards. Our customers in turn benefit from the knowledge, experience, and skill of the employees at these factories. Partnering with factories abroad allows us to order larger batches of core styles (so many Etsukos!) months in advance so that we can keep our classics well-stocked—in addition to innovating each season.

We partner with factories based on the quality of their design execution and the quality of their working environment. Both domestically and internationally, we’ve been careful to partner with sites that support our sustainability goals as well as meet our ethical standards for fair wages and good working conditions. Our factories are all WRAP certified, and members of our production team routinely visit our factories (almost daily in the case of our domestic factories, and twice annually for our factories abroad) to ensure the partnerships remain mutually beneficial.

We’re continually finding small-scale ways to decrease our carbon footprint, even as we seek long-term sustainability gains. At the production stages, we partner with factories and mills that sustainably source natural materials and practice responsible waste management. The natural fibers we use in our high-performance blends are sourced from forests that are sustainably managed and replenished, and we are currently in the research-and-development stage of making our blends more sustainable overall. By partnering with Shima Seiki, a New Jersey-based mill, to produce a wholegarment capsule wardrobe, we’re also exploring ways to create garments with less wasted fabric and a smaller carbon footprint from transport. Meanwhile, our warehouse team recently increased its recycling efforts and introduced a new size of cardboard box, to use less packaging wherever possible. And when we have excess fabric, we repurpose it wherever possible to extend its use. In 2017, our design team donated over 1500 pounds of scrap fabric to FABSCRAP, an organization which repurposes unwanted textiles and diverts them from landfills. Additionally, we partner with Bottomless Closet, a nonprofit that helps prepare women to enter the workforce, to help facilitate donations and extend the life cycle of our pieces. Across the life cycle of our garments, from production and design to transport and ownership, we look for ways to be smart about our resources, minimize waste, and expand the positive impact of our processes.


Gifts

No need! Our normal MM.LaFleur receipts don’t indicate price, so you won’t need a separate gift receipt.

Yes! Upon checkout, you will be able to select a gift wrap option. The gift wrap option costs an additional $6.50, and the entire order will be packaged together. You may also include a personalized note; be sure to sign your name so the recipient knows who to thank!

When you select gift wrapping, your recipient’s items will be wrapped in tissue paper inside a white MM gift box. The box will be tied with a grosgrain ribbon and we will include your personalized note inside (please fill this out at checkout and don’t forget to sign your name).

If you select to gift wrap your order, all items in that order will ship together. If any item is on preorder, your order will be held until the last product comes into stock and will then ship. Questions? Email us at orders@mmlafleur.com.

Absolutely! Visit “Gift a Bento” to find out how.

Of course! You can purchase a gift card through our online store and in our showrooms. We offer both physical and electronic gift cards.

Excellent news: We offer both physical and electronic gift cards.

Physical gift cards: To send a physical gift card directly to your recipient, enter the recipient’s address in the shipping section at check out. Alternatively, you may choose to ship the gift card order to yourself; we’ll package it up the same way.

Electronic gift cards: Purchase your gift card through the website and enter your recipient’s email address. You can select the date you’d like the gift card emailed to them and add a personalized message.

There are three ways to redeem an MM gift card:

  1. Shop our online store: Browse our online store anytime, anywhere.
  2. Try a Bento: Order a Bento and let us do the styling for you. We’ll send you a selection of outfits to try, and you can apply your gift card towards any pieces you keep.
  3. Visit us in person: Book an appointment at one of our showrooms and work one-on-one with an expert stylist.

Nope! MM.LaFleur gift cards do not expire or decline in value.


Careers

Always. To see our available job postings, visit our careers page.


Press

We’re ready for our close-up! Email us at press@mmlafleur.com and our PR team will respond tout de suite.


Affiliates

This FAQ is by no means comprehensive. For additional information, please refer to the MM.LaFleur Affiliate Program Overview and MM.LaFleur Affiliate Marketing Program Agreement.

If a customer referred by your site returns or cancels an order for refund, or if credit card charges are reversed due to online credit card fraud, MM.LaFleur will deduct the retail value of the returned product(s), including applicable sales tax, from any commission earned on that transaction.

The entire MM.LaFleur website and its content are protected by copyright. Additionally, the information sent to the private MM.LaFleur email list are solely for the intended recipients. You are permitted to use the MM.LaFleur website images and content that we have provided to you on your website in order to promote and sell our products through the affiliate program. Re-publishing our images, content, unique customer codes or promotions for any other purpose is strictly forbidden. If you have a special circumstance that requires the use of any graphics, product images, codes or content in a manner that is not consistent with the above, you must contact us for written approval prior to use.

Yes. If we determine that you are a high-performing affiliate, you will be able to enjoy additional benefits such as complimentary merchandise from our current lines, opportunities to join us at our private events, social media placement, and more. If you are an existing affiliate and believe you qualify, please contact us at affiliates@mmlafleur.com.

Absolutely! We are committed to making our affiliates successful. Please email us at affiliates@mmlafleur.com for more information.

MM.LaFleur’s average order size is often greater than $500.

No, there is no charge to join the MM.LaFleur affiliate program.

At the end of each month, ShareASale, [a third party service provider to rewardStyle,] sends you a check for the entire amount of revenue share you have earned in the previous month once you have reached a $50 minimum.

The more visitors you refer to MM.LaFleur (and the more of those visitors who turn into MM customers), the more money you earn!

When an order is placed by a visitor, the order is associated with your website as the referring source, and your rewardStyle affiliate account is credited.

When your visitors click through to the MM.LaFleur website via these links, they are tracked until they place an order. There is a 45-day cookie to monitor the window of time allotted for returns. Orders with fully returned items will not be eligible for commissions.

After you apply for our program via rewardStyle and are accepted as an affiliate of MM.LaFleur, you may place our links on your website/blog via banners, text links, and other creative.