Contact & FAQ

We’re good listeners.
We’re kind. We love what we do.
And we know how to get things done.

Contact us about anything at all, and we will find a way to help.

General Inquiries: bonjour@mmlafleur.com

Existing Order Inquiries: orders@mmlafleur.com

Media Inquiries: press@mmlafleur.com

Customer Service & Styling
Text: (914) 825-5266
Call: (212) 300-4592
M-F 10 AM to 7:30 PM ET

100 Broadway, FL 3
New York, NY 10005


Returns & Exchanges

In order to keep the M.M. community (and beyond) as healthy and safe as possible, we’ve extended our return policy. Unworn and unaltered items with original tags attached can be returned for a full refund within 60 days of delivery. All sale items are either refundable for store credit only or are final sale, depending on the item discount level. Samples and gift cards are final sale and may not be returned or exchanged at any time.

 

We recommend placing a new order to receive your desired piece as soon as possible. Once your returned item is received at our Fulfilment Center, you can expect a refund within 7 business days. If you’d like assistance with your exchange, please reach out to the M.M. Styling Team at bonjour@mmlafleur.com.

To make a return, please print your FedEx SmartPost return label online by visiting your account dashboard on our website. Next to your order number, click ‘Return Label’. Affix your return label to your return shipment and enclose the packing form included in your original order. You can drop off your package at your nearest FedEx, Post Office, or Postal collection box. You can also schedule a complimentary USPS pick up here and simply leave your return shipment at your doorstep.

If you’d like to make an in-store return at our D.C store, please book an appointment. In order to maintain proper social distance and store capacity guidelines during COVID-19, entrance into our stores is by appointment only.

You can expect your return to be processed and refunded within 7 business days of arriving at our Fulfillment Center. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. If you have questions about the status of your return, please reach out to bonjour@mmlafleur.com.

We kindly ask that you use the return label associated with your order number on your account dashboard to send back returns. This may mean your returns will be packaged in more than one shipment. Multiple orders that are returned in the same package will incur processing delays of up to 7 business days.


Shipping

Due to COVID-19’s impact on shipping carriers, we recommend placing your holiday orders no later than December 9th. You can learn more about our holiday shipping timelines here. Unfortunately, this shipping timeline is out of M.M.’s control and is solely in the hands of our shipping carrier. We are not able to guarantee delivery before Christmas Eve for orders placed after 12/9. Our current shipping options include No Rush Shipping, Priority Shipping, and Next Day Priority. You’ll be notified of your tracking number once your order has shipped.

No Rush Shipping
Orders typically ship out of our Fulfillment Center within 7 business days and arrive within 2-7 business days post-shipment. PO boxes, military, and US territory addresses require USPS delivery and may ship on an extended timeline. Pre-ordered items ship on an extended timeline.

Priority Shipping
Orders ship out of our Fulfillment Center within 3-5 business days and arrive in 2 business days. PO boxes, military, and US territory addresses require USPS delivery and may ship on an extended timeline. Pre-ordered items ship on an extended timeline.

Next Day Priority
Orders ship out of our Fulfillment Center within 1-2 business days and arrive in 1 business day. PO boxes, military, and US territory addresses require USPS delivery and may ship on an extended timeline. Pre-ordered items ship on an extended timeline.

Exceptions: All pre-order items ship on the extended timeline indicated on the product description and your receipt. Military and US territory addresses may ship on an extended timeline and can take anywhere from two business days to several weeks to arrive.

*Please note: National holidays are not considered business days and add an extra day or two to shipping time. Please keep this in mind when choosing your shipping method.

For now, we only ship to the 50 United States, select US Territories (Puerto Rico, Guam, Northern Mariana Islands, the US Virgin Islands, and American Samoa), and US Military addresses. We’ll be sure to announce when we expand to new regions!


Styling

M.M. stylists are incredibly warm, empathetic people who understand the codes of dressing for a corporate environment. They are intimately familiar with our collection and are even involved in the design of new pieces. Once they learn a little about you, they’ll know exactly which styles will suit you best.

The possibilities are truly endless, but here are a few of the ways the styling team will be your resource for all things wardrobe:

  • Recommend new pieces you’ll love based on your style and past purchases
  • Place direct orders for anything you want to try (because you have #betterthingstodo than online checkout!)
  • Advise on how our pieces fit and which size you should order
  • Suggest new ways to pair your M.M. pieces with your existing wardrobe
  • Schedule an in-person styling appointment at one of our showroom or pop-up locations

The styling team keeps a profile of any and all information you’ve shared with us. This might include your size, climate where you live, past orders, color aversions, sleeve length preferences, your favorite ice cream flavor, and so on. The more you share with us, the better we’ll be at zeroing in on what works for you.

For sizes 0P–16, we recommend trying one size larger than you wear in J.Crew and most contemporary brands, and the same size you wear in Theory or DVF. For sizes +1, +2, and +3, you can learn more about our sizing and fit. If you know your size but are wondering how it will translate to a certain style, please drop us a note at bonjour@mmlafleur.com. A stylist will help you out.

If the item is out of stock and we plan to replenish it, you’ll see an option to add yourself to the waitlist. If we receive a replenishment, we’ll send you an email notification. If you do not see a waitlist option, unfortunately, we do not have immediate plans to replenish the item. However, the styling team is happy to suggest a similar item so reach out to us at bonjour@mmlafleur.com.


Stores

Our DC store remains open at this time, by appointment only. To follow proper social distance and store capacity guidelines during COVID-19, entrance into the store is by appointment only.

The remainder of our stores will be closed until further notice. In the meantime, we’re offering Virtual Styling Appointments, so you can get expert wardrobe advice from the comfort of your home. Click here to book your video consultation with a stylist.

We’re a team of busy women who like to plan ahead–so we kindly ask that you let us know at least 48 hours in advance if you need to cancel or reschedule your visit.

After your appointment at our DC store, you’ll be able to purchase items for immediate wear or opt for complimentary shipping to your home or office.

We do our best to carry a wide range of styles, but we can’t promise to have every style on a given day. If you have a special request, please make a note in your appointment form and we’ll do our best to accommodate you.

Not at the moment. We’ve closed our waiting areas in compliance with state board regulations so we are unable to accommodate guests at this time.

One hour—and we hope it will be your most productive (and pleasant) shopping experience to date.

Our DC store remains open at this time, by appointment only. The remainder of our stores will be closed until further notice. If you’d like to make an in-store return at our DC location, please book an appointment. In order to maintain proper social distance and store capacity guidelines during COVID-19, entrance into our stores is by appointment only.

We sure do. Our stylists will review your profile to determine what you have and love (or have returned!) to make sure we select items to suit your style.

We have stores in New York City, Washington D.C., Chicago, and San Francisco. 

Our DC store remains open at this time, by appointment only. The remainder of our stores will be closed until further notice. In the meantime, we’re offering Virtual Styling Appointments, so you can get expert wardrobe advice from the comfort of your home. Click here to book your video consultation with a stylist.

Before you arrive, one of our expert stylists will use your survey answers to pull a selection of looks tailored to your style needs and body type. At the appointment, you’ll work with your stylist to determine your best fit and experiment with outfit pairings. If there’s anything you’d like to purchase at the end of your visit, you can walk away with your items or we’ll ship the pieces to you from our Fulfillment Center.


Company Policies

If you’ve already purchased a full-priced item that is now on sale, we will adjust the price and issue a credit memo for the amount of the difference. We will only honor sale adjustments within 48 hours of purchase and will only issue one sale adjustment per full-priced item. If you’ve purchased a sale item that is further reduced, we will not make additional price adjustments. 

We will honor promotional pricing for size exchanges only. Please email bonjour@mmlafleur.com for assistance. We’ll place an order for the new size and you can expect to receive a refund for the item you sent back once it’s processed at our Fulfillment Center.

If you apply a promotional code or referral credit to your order, our system distributes the discount proportionally among each eligible item in the order. If you return any of the discounted items, you will be refunded the amount you paid for on your original form of payment.

Your card will be charged at the time of order completion (rather than at shipment). This means you’ll see an authorization in the amount of the item(s) purchased on your card once the order is placed, and the charge will then post to your statement. Please email us at bonjour@mmlafleur.com if you have any questions.

Quelle horreur! Please take photos to document the damaged product (and, if applicable, damaged packaging) and email them to us at bonjour@mmlafleur.com along with your order number. We will resolve the situation as quickly as possible.


Customer Care

We are available Monday-Friday, 10:00 am-7:30pm ET. You can contact the M.M. Styling Team through any of our service channels below, and we will find a way to help.

  • Send us a note by emailing bonjour@mmlafleur.com
  • Chat with us online as you shop
  • Text us at (914) 825-5266
  • Give us a call by dialing (212) 300-4592

We love feedback, stories, customer photos, presents, accolades, surprises, and knowing how we can make your day a little bit better. Please email us at bonjour@mmlafleur.com.


Gifts

No need! Our normal M.M.LaFleur receipts don’t indicate price, so you won’t need a separate gift receipt.

Yes! Upon checkout, you will be able to select a gift wrap option. The gift wrap option costs an additional $6.50, and the entire order will be packaged together.

If you select to gift wrap your order, all items in that order will ship together. If any item is on preorder, your order will be held until the last product comes into stock and will then ship. Questions? Email us at orders@mmlafleur.com.

Of course! You can purchase an electronic gift card through our online store. All gift cards are final sale and may not be returned, exchanged, or used to purchase other gift cards at any time.

Nope! M.M.LaFleur gift cards do not expire or decline in value.


Press

We’re ready for our close-up! Email us at press@mmlafleur.com and our PR team will respond tout de suite.


Affiliates

This FAQ is by no means comprehensive. For additional information, please refer to the M.M.LaFleur Affiliate Program Overview and M.M.LaFleur Affiliate Marketing Program Agreement.

If a customer referred by your site returns or cancels an order for refund, or if credit card charges are reversed due to online credit card fraud, M.M.LaFleur will deduct the retail value of the returned product(s), including applicable sales tax, from any commission earned on that transaction.

The entire M.M.LaFleur website and its content are protected by copyright. Additionally, the information sent to the private M.M.LaFleur email list are solely for the intended recipients. You are permitted to use the M.M.LaFleur website images and content that we have provided to you on your website in order to promote and sell our products through the affiliate program. Re-publishing our images, content, unique customer codes or promotions for any other purpose is strictly forbidden. If you have a special circumstance that requires the use of any graphics, product images, codes or content in a manner that is not consistent with the above, you must contact us for written approval prior to use.

Absolutely! We are committed to making our affiliates successful. Please email us at affiliates@mmlafleur.com for more information.

M.M.LaFleur’s average order size is often greater than $500.

No, there is no charge to join the M.M.LaFleur affiliate program.

At the beginning of each month, Rakuten sends you a check for the entire amount of revenue share you earned two months prior, once you have reached a $50 minimum.

The more visitors you refer to M.M.LaFleur (and the more of those visitors who turn into M.M. customers), the more money you earn!

When an order is placed by a visitor, the order is associated with your website as the referring source, and your Rakuten affiliate account is credited.

When your visitors click through to the M.M.LaFleur website via these links, they are tracked until they place an order. There is a 90-day window of time to monitor returns. Orders with fully returned items will not be eligible for commissions.

After you apply for our program via Rakuten and are accepted as an affiliate of M.M.LaFleur, you may place our links on your website/blog via banners, text links, and other creative.