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Contact & FAQ

We’re good listeners.
We’re kind. We love what we do.
And we know how to get things done.

Contact us about anything at all, and we will find a way to help.

General Inquiries: bonjour@mmlafleur.com

Existing Order Inquiries: orders@mmlafleur.com

Media Inquiries: press@mmlafleur.com

Customer Service & Styling
Call: (212) 300-4592
Text: (914) 825-5266
M-F 8:30 AM to 8:30 PM ET

100 Broadway, FL 3
New York, NY 10005


Returns & Exchanges

Excellent news: Full price items, unworn and unaltered with original tags attached can be returned for a full refund within 21 days of delivery. A prepaid return label will be included in your order. Feel free to text (914) 825-5266 or email orders@mmlafleur.com if you need help locating your label.

All sale items and samples are final sale and may not be returned or exchanged at any time.

We’re happy to help you with an exchange, depending on product availability. To make an exchange, email bonjour@mmlafleur.com. We’ll process a return on your original item and place a new order for the exchange. You will receive a credit for the item you send back, and you will be separately charged for the new item. Exchanges will be accepted up to 21 days after purchase, and you may be charged for shipping. When exchanging, all tags must be attached and the item must not show any signs of wear.

Inside your Bento Box is a pre-paid mailing slip you can use to drop off your returns at a convenient UPS store or dropbox location. (You can also text us at 914-825-5266, and we’ll arrange a next-day pick-up for you.) Once you’ve decided which pieces to return, complete your checkout form at mmlafleur.com/my-bento. We’ll process anything you kept from your order as a sale, charging your credit card on file and emailing you the receipt. Items returned must be in unworn condition with all tags attached.

Your return will be processed within five business days of receipt to our warehouse. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. If you have questions about that status of your return, please reach out to orders@mmlafleur.com.


Shipping

Free Ground Shipping
Orders typically ship out of our warehouse within 1-3 business days and arrive within 4-10 business days post-shipment, shipped by UPS. PO boxes, military, and US territory addresses require USPS delivery and may ship on an extended timeline. Preordered items ship on an extended timeline.

UPS Second Day Air
Orders received by 3pm ET Monday-Friday ship out same day and arrive in 2 business days. Orders received after 3pm ship out the next day, or on Monday if after 3pm Friday.  PO boxes, military, and US territory addresses require USPS delivery and may ship on an extended timeline. Preordered items ship on an extended timeline.

UPS Next Day Air
Orders received by 3PM ET Monday-Friday will ship out of our warehouse on the same day and arrive in one business days. Orders received after 3PM ship out of our warehouse the next business day and arrive one business days from the date of shipment. PO boxes, military, and US territory addresses require USPS delivery and may ship on an extended timeline. Preordered items ship on an extended timeline.

Same Day Delivery in NYC
Orders placed before 2:30pm ET Monday-Friday, or before 1:30pm ET Saturday are eligible for same day delivery in some NYC zip codes. Contact us at bonjour@mmlafleur.com for more information.

Exceptions: All pre-order items ship on the extended timeline indicated on the product description and your receipt. PO box, military, and US territory addresses require USPS delivery are not eligible for expedited shipping. Military and US territory addresses ship on an extended timeline and can take anywhere from two business days to several weeks to arrive.

You’ll be notified of your tracking number once your order has shipped.

*Please note: National holidays are not considered business days and add an extra day or two to shipping time. Please keep this in mind when choosing your shipping method.

Same-day delivery is available in select areas of Manhattan, Brooklyn, and Queens. If your shipping address is eligible, the option will appear at checkout.

Monday-Friday, orders received between 12am – 2:30pm ET will be delivered by 7pm. Orders received after 2:30pm ET will be delivered the following business day by 3pm. Someone must be available to sign for and accept the order.

Call us at (212) 300-4592, text (914) 825-5266, or email us at bonjour@mmlafleur.com and we’ll do whatever we can to get your package to you ASAP.

If you live or work in Manhattan, we can often courier your items that same day. Please give us a call during business hours and we’ll do our best to expedite your order.

For now, we only ship to the 50 United States, select US Territories (Puerto Rico, Guam, Northern Mariana Islands, the US Virgin Islands, Palau, Marshall Islands, Micronesia, and American Samoa), and US Military addresses. We’ll be sure to announce when we expand to new regions!


Bento Boxes

You have better things to do than agonize over what to wear to work. With our Bento Box program, you can outsource the decision-making to an MM stylist, who will send you a selection of elegant, beautifully-made clothing and accessories curated specifically for you and your power vibes.

Each Bento Box includes a range of pieces that are tailored to your style preferences. For your first box, you can expect a range of styles and silhouettes to get a feel for our collection. We may even send you the same dress in two sizes, so you can feel out your best fit. Your first Bento is just the beginning of the relationship with your stylist, and she’ll use feedback from this order to tailor future recommendations for you.

Begin your order by completing our brief survey. As soon as you finish, an MM stylist will start work on your customized Bento.

Our mission is to help purposeful women feel their very best, without having to think too much about what they’re actually wearing. Our survey is a way for us learn a bit about you so we can send you a thoughtfully-customized box of options.

We love that you’ve done your research. For your first order, we highly recommend the Bento Box. It’s the best way for you to get a sense of what MM has to offer. Eyeing one of our dresses, but not sure which size to get, or where the hemline will fall on your petite frame? Your stylist will use your Bento to steer you in the right direction.

If you know you want a specific item, we encourage you to place a direct order through our online store. Our stylist team is here for any questions along the way. In fact, if you order the piece you’ve fallen in love with, your stylist can use it as inspiration for the rest of your box. Alternatively, if you want to build around pieces you already own, we can recommend how to flesh out your existing wardrobe from season to season.

If you request a specific item in your Bento Box survey, we will do our best, but cannot guarantee that it will be included due to inventory fluctuations. Our suggestion? Order the item and if it’s not a perfect fit, we offer a 21-day return policy with free shipping both ways.

You’ll only pay for what you keep, and there’s no obligation to purchase.  Your credit card will be authorized, but it will not be charged unless you decide to keep an item (or items). To be accepted for a full return, items need to be in unworn condition, with all tags attached and no damage present. You may be subject to fees if returned items arrive damaged or late, so we request that you email us to let us know of any special circumstances.

Fabulous question! While shipping and the four-day trial are absolutely free, we require your credit card information which we authorize for security purposes. Don’t worry: You will only be charged if you decide to keep an item, or if you do not return your items after the four-day period.

Inside your Bento Box is a pre-paid mailing slip you can use to drop off your returns at a convenient UPS store or dropbox location. (You can also text us at 914-825-5266, and we’ll arrange a next-day pick-up for you.) Once you’ve decided which pieces to return, complete your checkout form at mmlafleur.com/my-bento. We’ll process anything you kept from your order as a sale, charging your credit card on file and emailing you the receipt. Items returned must be in unworn condition with all tags attached.

Hooray! Complete your checkout form at mmlafleur.com/my-bento (make sure you’re logged in). You can leave feedback when you complete the form, and feel free to send your stylist any thoughts you have along the way, too.

You have four days to go wild. The trial begins the day after your package is delivered, and ends four days after that (excluding Sundays). For example: If your package is delivered on the 11th of the month, please have your returns in the mail no later than the 15th. We’ll send you friendly reminders along the way.

We appreciate your boldness, but we are not a rental service. All tags must remain attached for a return, and damaged items may be subject to fees. We do, however, encourage you to dance in front of the mirror as you try on your MM. Please limit yourself to five selfies per item. Just kidding—unlimited selfies!

Not to worry. You’ll receive reminders during the four-day period and will have plenty of opportunities to notify our team if your return will be delayed. We’re always happy to work something out.

“Penalty” is such an ugly word. But there is definitely a financial incentive for you to return any items that you don’t want within the four-day trial period. If your prepaid UPS return label is not activated within the expected timeframe (and you have not notified us that it will be delayed), we’ll assume that you are keeping the entire contents of the box and charge you accordingly. If you return your items past the return date, you will receive store credit instead of a refund.

We’re not a subscription service, but we make it easy for you to request a box whenever you would like at mmlafleur.com/re-bento. If you would like a recurring Bento box, please email us at bonjour@mmlafleur.com. You may also select this option during your Bento trial on your online checkout form.

We’re glad you’d like to try another box! To request another Bento, please visit mmlafleur.com/re-bento. Here, you’ll be able to select your delivery date and add notes for your stylist. If you’re currently in the middle of a Bento trial, you may also request your next Bento box in the online checkout form.


Styling

MM stylists are incredibly warm, empathetic people who understand the codes of dressing for a corporate environment. They are intimately familiar with our collection and are even involved in the design of new pieces. Once they learn a little about you, they’ll know exactly which styles will suit you best.

Yes! Your stylist is not an algorithm. We will confidently vouch for her exceptional intelligence and discretion (she underwent rigorous writing tests and interviews to get this job). Many of our stylists come from corporate backgrounds, have Ivy League degrees, and probably have lots in common with you. You can trust your stylist—she’s body-positive and believes in making you look like a zillion dollars just as you are, right this minute.

No need to lift a finger. Every MM customer is assigned a dedicated stylist to help with everything from size recommendations to placing orders on your behalf. Not sure who your stylist is? Just email bonjour@mmlafleur.com, and she’ll respond tout de suite.

The possibilities are truly endless, but here are a few of the ways your stylist will be your resource for all things wardrobe:

  • Send you a Bento Box with items tailored to your preferences
  • Recommend new pieces you’ll love based on your style and past purchases
  • Place direct orders for anything you want to try (because you have #betterthingstodo than online checkout!)
  • Advise on how our pieces fit and which size you should order
  • Suggest new ways to pair your MM pieces with your existing wardrobe
  • Schedule an in-person styling appointment at one of our showroom or pop-up locations

That’s right. If you prefer to shop on your own, have at it—but your stylist is always waiting in the wings if you need her. In addition to helping you find great clothes, she also handles any shipping issues, credit card glitches, cleaning-related queries, or other customer service concerns.

If you request a Bento Box for your first order, you’ll be assigned a stylist shortly after you complete your survey. Your stylist will comb through your responses and tailor your box based on what you’ve told us. She then keeps track of what you like and will work with you to create a functional, well-balanced wardrobe with items that can be mixed to create different outfits over the many years they’ll last.

If you purchase through our online store on your first order, you will be automatically assigned to a stylist who can help with future orders. Need a recommendation for your upcoming board meeting? She’s got your back. Want to order a Bento Box? She’ll put it together for you. Just want to continue shopping online? Carry on. Your stylist will be there if you ever need her.

If you decide to come into one of our showrooms or pop-up locations, you will be paired with a showroom stylist who will work with you for your hour-long appointment. If you two really hit it off, feel free to request the same stylist for future appointments. You’ll also always be able to contact an online stylist who can help you with Bentos and online orders.

Your stylist keeps a profile of any and all information you’ve shared with us. This might include your size, climate where you live, past orders, color aversions, sleeve length preferences, your favorite ice cream flavor, and so on. If you send your stylist a desperate email because you lost your luggage on a business trip to Dallas, she’ll know just what to send you—and she’ll overnight your size straight to your hotel. The more you share with your stylist, the better she’ll be at zeroing in on what works for you.

Our stylists frequently meet with our design team to share customer feedback and learn about new products in the pipeline. Do you wish our pants were a little bit longer, or have a hankering for options in periwinkle? Your stylist will pass along critiques, praise, and wish lists to the powers that be.

Close, but not quite. She sends your packing list to MM’s warehouse, where each item is carefully selected and beautifully packaged by MM’s beloved warehouse staff. Many brands outsource this step to third parties; we’ve chosen to keep it in-house because we are adamant that every single piece arrives to its new home (your closet) in perfect condition. After all, first impressions count.

Size is just a number—and it can be a tricky one. If you have never shopped with us before, sign up for a Bento Box and we’ll help you find your perfect fit. If you know your size but are wondering how it will translate to a certain style, please drop us a note at bonjour@mmlafleur.com. A stylist will help you out.


Showroom

So glad you asked. We have showrooms in New York (SoHo and Bryant Park), Washington D.C., Chicago, Boston, and San Francisco. We also host pop-ups and special events around the country. To see our pop-up calendar and request one in your city, visit mmlafleur.com/locations.

Absolutely! We’d love to meet you. Our NYC showroom is located at 611 Broadway, Suite 401 (corner of Houston & Broadway). We are open 10a-8p weekdays, and 11a-6p on weekends, and also by private appointment.


Company Policies

We don’t typically offer sales or discounts—since we’re a direct-to-consumer business, we’re able to keep our margins consistent and fair, passing on a higher value for our prices than many other brands.

Your card will be charged at the time of shipment. You’ll see an authorization in the amount of the item(s) purchased on your card once the order is placed, but the charge will not be fully processed until the item(s) ship out. If your order splits into multiple shipments, you will be charged for the items as they ship.

Quelle horreur! Please take photos to document the damaged product (and, if applicable, damaged packaging) and email them to us at bonjour@mmlafleur.com along with your order number. We will resolve the situation as quickly as possible.

In the rare event of a markdown on one of our products, we are pleased to offer our customers a one-time price adjustment. Adjustments may only be made on the first markdown of full-priced items, and must be requested within 14 days of the original purchase date. We are not able to offer price adjustments for subsequent markdowns.


Customer Care

We are available by phone (Monday-Friday, 8:30am-8:30pm ET). Please call 212-300-4592. If you need assistance outside of those hours, email us at bonjour@mmlafleur.com and we’ll get back to you as soon as possible.

We love feedback, stories, customer photos, presents, accolades, surprises, and knowing how we can make your day a little bit better. Please email us at bonjour@mmlafleur.com or email your stylist directly.


Sustainability

We are headquartered in New York City, and we have an in-house design team led by our Creative Director Miyako Nakamura. Our fabrics are sourced from Japan and Italy, and our leather is sourced from Italy. About 40% of our products are produced in the U.S. (in factories in New York’s garment district and in New Jersey), while about 60% of our products are produced overseas at factories in Italy, China, and Vietnam.

We’re proud to partner with factories both in the U.S. and abroad that offer a high level of craftsmanship and different types of expertise. These factories are located in New York City, New Jersey, China, Vietnam, and Italy. We typically develop new styles with our NYC factories so that we can closely monitor the development process. When we pilot new patterns locally, we can troubleshoot, check in with factory owners we’ve known for years, and see a quicker turnaround time on those pieces. However, we’re now operating at a scale where our family-run factories in NYC can no longer produce the number of items we need to meet demand on a monthly basis. Therefore, once we are happy with a pattern and plan to produce a specific style at scale, we then begin producing it with an international partner who can accommodate this scale. We choose our factory partners based on their expertise and their adherence to our rigorous ethical standards. Our customers in turn benefit from the knowledge, experience, and skill of the employees at these factories. Partnering with factories abroad allows us to order larger batches of core styles (so many Etsukos!) months in advance so that we can keep our classics well-stocked—in addition to innovating each season.

We partner with factories based on the quality of their design execution and the quality of their working environment. Both domestically and internationally, we’ve been careful to partner with sites that support our sustainability goals as well as meet our ethical standards for fair wages and good working conditions. Our factories are all WRAP certified, and members of our production team routinely visit our factories (almost daily in the case of our domestic factories, and twice annually for our factories abroad) to ensure the partnerships remain mutually beneficial.

We’re continually finding small-scale ways to decrease our carbon footprint, even as we seek long-term sustainability gains. At the production stages, we partner with factories and mills that sustainably source natural materials and practice responsible waste management. The natural fibers we use in our high-performance blends (e.g. the cellulose in our machine-washable Sarah dress) are FSC-certified, and we are currently in the research-and-development stage of making our blends more sustainable overall. By partnering with Shima Seiki, a New Jersey-based mill, to produce a wholegarment capsule wardrobe, we’re also exploring ways to create garments with less wasted fabric and a smaller carbon footprint from transport. Meanwhile, our warehouse team recently increased its recycling efforts and introduced a new size of cardboard box, to use less packaging wherever possible. And when we have excess fabric, we repurpose it wherever possible to extend its use. In 2017, our design team donated over 1500 pounds of scrap fabric to FABSCRAP, an organization which repurposes unwanted textiles and diverts them from landfills. Additionally, we partner with Bottomless Closet, a nonprofit that helps prepare women to enter the workforce, to help facilitate donations and extend the life cycle of our pieces. Across the life cycle of our garments, from production and design to transport and ownership, we look for ways to be smart about our resources, minimize waste, and expand the positive impact of our processes.


Gifts

No need! Our normal MM.LaFleur receipts don’t indicate price, so you won’t need a separate gift receipt.

Yes! Upon checkout, you will be able to select a gift wrap option. The gift wrap option costs an additional $6.50, and the entire order will be packaged together. You may also include a personalized note; be sure to sign your name so the recipient knows who to thank!

When you select gift wrapping, your recipient’s items will be wrapped in tissue paper inside a white MM gift box. The box will be tied with a grosgrain ribbon and we will include your personalized note inside (please fill this out at checkout and don’t forget to sign your name).

If you select to gift wrap your order, all items in that order will ship together. If any item is on preorder, your order will be held until the last product comes into stock and will then ship. Questions? Email us at orders@mmlafleur.com.

Absolutely! Visit “Gift a Bento” to find out how.

Of course! You can purchase a gift card in our shop.

When you purchase an MM gift card, we will automatically send a physical copy. To send the gift card directly to your recipient, enter the recipient’s address in the shipping section at check out. Alternatively, you may choose to ship the gift card order to yourself; we’ll package it up the same way.

Need your gift card in an email? Purchase your gift card through the website, and then send us an email with your order number requesting an e-copy to bonjour@mmlafleur.com. We’ll get right back to you with a beautiful electronic version.

Nope! MM.LaFleur gift cards do not expire or decline in value.


Careers

Always. To see our available job postings, visit our careers page.


Press

We’re ready for our close-up! Email us at press@mmlafleur.com and our PR team will respond tout de suite.


Affiliates

This FAQ is by no means comprehensive. For additional information, please refer to the MM.LaFleur Affiliate Program Overview and MM.LaFleur Affiliate Marketing Program Agreement.

If a customer referred by your site returns or cancels an order for refund, or if credit card charges are reversed due to online credit card fraud, MM.LaFleur will deduct the retail value of the returned product(s), including applicable sales tax, from any commission earned on that transaction.

The entire MM.LaFleur website and its content are protected by copyright. Additionally, the information sent to the private MM.LaFleur email list are solely for the intended recipients. You are permitted to use the MM.LaFleur website images and content that we have provided to you on your website in order to promote and sell our products through the affiliate program. Re-publishing our images, content, unique customer codes or promotions for any other purpose is strictly forbidden. If you have a special circumstance that requires the use of any graphics, product images, codes or content in a manner that is not consistent with the above, you must contact us for written prior approval to use.

Yes. If we determine that you are a high-performing affiliate, you will be able to enjoy additional benefits such as complimentary merchandise from our current lines, opportunities to join us at our private events, social media placement, and more. If you are an existing affiliate and believe you qualify, please contact us at affiliates@mmlafleur.com.

Absolutely! We are committed to making our affiliates successful. Please email us at affiliates@mmlafleur.com for more information.

MM.LaFleur’s average order size is often greater than $500.

No, there is no charge to join the MM.LaFleur affiliate program.

At the end of each month, ShareASale, [a third party service provider to rewardStyle,] sends you a check for the entire amount of revenue share you have earned in the previous month once you have reached a $50 minimum.

The more visitors you refer to MM.LaFleur (and the more of those visitors who turn into MM customers), the more money you earn!

When an order is placed by a visitor, the order is associated with your website as the referring source, and your rewardStyle affiliate account is credited.

When your visitors click through to the MM.LaFleur website via these links, they are tracked until they place an order. There is a 45-day cookie to monitor the window of time allotted for returns. Orders with fully returned orders will not be eligible for commissions.

After you apply for our program via rewardStyle and are accepted as an affiliate of MM.LaFleur, you may place our links on your website/blog via banners, text links, and other creative.

Questions about styling or sizing? Chat with one of our stylists.