Contact & FAQ

We’re good listeners.
We’re kind. We love what we do.
And we know how to get things done.

Contact us about anything at all, and we will find a way to help.

General Inquiries: bonjour@mmlafleur.com

Media Inquiries: press@mmlafleur.com

(212) 300-4592
M-F 8:30 AM to 8:30 PM ET

611 Broadway, Suite 401
New York, NY 10012


Bento Boxes

MM.LaFleur’s mission is to help modern women feel polished and empowered, without having to think too much about their clothes. Our survey is a way for us learn a bit about you so we can send you a thoughtfully customized box of options.

For your first order, we highly recommend the Bento Box. It’s the best way for you to get a sense of what MM has to offer. If that’s not your thing and you’d prefer to shop on your own, no problem. You can do so at our online shop.

Each Bento is personalized with items hand-picked by a lovely MM stylist. You can usually expect a few different dresses. We often throw in a separate or two (either a top, a skirt, or a knit) and some accessories—especially if you request them. There may even be some surprises in the mix!

Our stylists are all permanent members of our small (but mighty!) team. They are intimately familiar with our collection and are even involved in the design of new pieces. Once they learn a little about you, they’ll know exactly which styles will suit you best.

You have four days to go wild. The trial begins the day after your package is delivered to the shipping address provided in your Bento survey, and ends four days after that (excluding Sundays). For example: If your package is delivered on the 11th of the month, you must send everything back to us by the 15th. We’ll send you friendly reminders along the way.

Begin your order by completing our brief survey. As soon as you finish, an MM stylist will start work on your customized Bento.

Fabulous question! While shipping and the four-day trial are absolutely free, we require your credit card information which we authorize for security purposes. Don’t worry: You will only be charged if you decide to keep an item, or if you do not return your items after the four-day period.

Your first Bento is totally free! Your credit card will be authorized, but it will not be charged unless you decide to keep an item (or items). To be accepted for a full return, items need to be in unworn condition, with all tags attached and no damage present. You may be subject to fees if returned items arrive damaged or late, so we request that you email us to let us know of any special circumstances. Beyond your first order, we charge a $25 styling fee per Bento, which is waived if you keep an item from your box.

You won’t believe how easy this is: Your box comes with everything you need (including a shipping label attached to the return envelope!) to make a return. Simply drop it off at a convenient UPS store or dropbox location. When we receive your return, we’ll process anything you kept from your order as a sale. We’ll charge it to the credit card on file and email you the receipt. Items returned must be in unworn condition with all tags attached and no damage present.

Hooray! You’re all set. The sale will automatically be processed after 14 days, or as soon as you respond to your stylist letting them know you’d like to keep everything. If you’d like to send feedback, please include it in your note to your stylist. (You can respond to any of the reminders or send a new note altogether.)

Not to worry. You’ll receive reminders during the four-day period and will have plenty of opportunities to notify our team if your return will be delayed. We’re always happy to work something out.

“Penalty” is such an ugly word. But there is definitely a financial incentive for you to return any items that you don’t want within the four-day trial period. If your prepaid UPS return label is not activated within the expected timeframe (and you have not notified us that it will be delayed), we’ll assume that you are keeping the entire contents of the box and charge you accordingly. If you return your items past the return date, you will receive store credit instead of a refund.

We appreciate your boldness, but we are not a rental service. All tags must remain attached for a return, and damaged items may be subject to fees. We do, however, encourage you to dance in front of the mirror as you try on your MM. Please limit yourself to five selfies per item. Just kidding—unlimited selfies!


Gifts

No need! Our normal MM.LaFleur receipts don’t indicate price, so you won’t need a separate gift receipt.

Yes! Upon checkout, you will be able to select a gift wrap option. The gift wrap option costs an additional $6.50, and the entire order will be packaged together. You may also include a personalized note; be sure to sign your name so the recipient knows who to thank!

When you select gift wrapping, your recipient’s items will be wrapped in tissue paper inside a white MM gift box. The box will be tied with a grosgrain ribbon and we will include your personalized note inside (please fill this out at checkout and don’t forget to sign your name).

If you select to gift wrap your order, all items in that order will ship together. If any item is on preorder, your order will be held until the last product comes into stock and will then ship. Questions? Email us at orders@mmlafleur.com.

Absolutely! Visit our “Gift a Bento” page to find out how.

Of course! You can purchase a gift card in our shop.

When you purchase an MM gift card, we will automatically send a physical copy. To send the gift card directly to your recipient, enter the recipient’s address in the shipping section at check out. Alternatively, you may choose to ship the gift card order to yourself; we’ll package it up the same way.

Need your gift card in an email? Purchase your gift card through the website, and then send us an email with your order number requesting an e-copy to bonjour@mmlafleur.com. We’ll get right back to you with a beautiful electronic version.

Nope! MM.LaFleur gift cards do not expire or decline in value.


Showroom

Absolutely! We’d love to meet you. Our NYC Work/Shop is located at 611 Broadway, Suite 401 (corner of Houston & Broadway). We’re open weekdays 3-8pm, weekends 12-5pm, and also by private appointment.

We’re working on it! Please email us at bonjour@mmlafleur.com if you think we should be in your city. We do regular pop-ups and special events around the country.


Company Policies

Our preorder products are special! They’re made in limited quantities and/or are made to order. In order to reserve the item just for you, we charge your card upfront to avoid any future snafus related to card expiration or replacement. Your item will ship within a few days of the date indicated on the individual product page, and your receipt will include a reminder of this ship date.

We use UPS Ground for all orders placed with free shipping. Your order will leave our warehouse within two business days (excluding pre-ordered items, which will have an extended shipping timeline), and transportation time is typically an additional two to five days.* You’ll be notified of your tracking number once your order has shipped. If you require faster delivery, you can choose the express option for an additional charge.

*Please note: National holidays are not considered business days and add an extra day or two to shipping time. Please keep this in mind when choosing your shipping method.

Same Day Delivery in NYC
Orders placed before 2:00pm are eligible for same day delivery in some NYC zip codes. Contact us at bonjour@mmlafleur.com for more information.

UPS Ground – Free for orders over $100
Orders typically arrive within 4-8 days.

UPS Second Day Air
Orders received by 3pm ET Monday-Friday ship out same day and arrive in 2 business days. Orders received after 3pm ship out the next day, or Monday if after 3pm Friday.

UPS Next Day Air
Orders received by 3pm ET Monday-Friday ship out same day and arrive in 1 business day. Orders received after 3pm ship out the next day, or Monday if after 3pm Friday.

Orders received between 12am – 2:30pm ET will be delivered by 7pm. Orders received after 2:30pm ET will be delivered the following day by 3pm. Someone must be available to sign for and accept the order. Only available in select zip codes.

 

Email us at bonjour@mmlafleur.com and we’ll do whatever we can to get your package to you ASAP. If you live or work in Manhattan, we can often courier your items that same day. Please give us a call during business hours at 212-300-4592, and we’ll do our best to expedite your order.

Quelle horreur! Please take photos to document the damaged product (and, if applicable, damaged packaging) and email them to us at bonjour@mmlafleur.com along with your order number. We will resolve the situation as quickly as possible.

Excellent news: Unworn and unaltered items with original tags attached can be returned for a full refund within 21 days of delivery. Email us at orders@mmlafleur.com to request a UPS return label, or mail to:

MM.LaFleur Returns
67 34th Street Floor 3
Brooklyn, NY 11232

Your return will be processed within five business days of receipt to our warehouse. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. If you have questions about that status of your return, please reach out to orders@mmlafleur.com.

We’re happy to help you with an exchange, depending on product availability. To make an exchange, email bonjour@mmlafleur.com. We’ll process a return on your original item and place a new order for the exchange. You will receive a credit for the item you send back, and you will be separately charged for the new item. Exchanges will be accepted up to 21 days after purchase, and you may be charged for shipping. When exchanging, all tags must be attached and the item must not show any signs of wear.

All sale items and samples are final sale and may not be returned or exchanged at any time.

For now, we only ship within the 50 United States, but email us at bonjour@mmlafleur.com if you’re interested in delivery to your country. We’ll see what we can do.

Size is just a number—and it can be a tricky one. If you have never shopped with us before, sign up for a Bento Box and we’ll help you find your perfect fit. If you know your size but are wondering how it will translate to a certain style, please drop us a note at bonjour@mmlafleur.com. A stylist will help you out.


Customer Care

We are available by phone (Monday-Friday, 8:30am-8:30pm ET). Please call 212-300-4592. If you need assistance outside of those hours, email us at bonjour@mmlafleur.com and we’ll get back to you as soon as possible.

We love feedback, stories, customer photos, presents, accolades, surprises, and knowing how we can make your day a little bit better. Please email us at bonjour@mmlafleur.com or email your stylist directly.


Press

We’re ready for our close-up! Email us at press@mmlafleur.com and our PR team will respond tout de suite.


Careers

Always. To see our available job postings, visit our careers page.


Affiliates

This FAQ is by no means comprehensive. For additional information, please refer to the MM.LaFleur Affiliate Program Overview and MM.LaFleur Affiliate Marketing Program Agreement.

If a customer referred by your site returns or cancels an order for refund, or if credit card charges are reversed due to online credit card fraud, MM.LaFleur will deduct the retail value of the returned product(s), including applicable sales tax, from any commission earned on that transaction.

The entire MM.LaFleur website and its content are protected by copyright. Additionally, the information sent to the private MM.LaFleur email list are solely for the intended recipients. You are permitted to use the MM.LaFleur website images and content that we have provided to you on your website in order to promote and sell our products through the affiliate program. Re-publishing our images, content, unique customer codes or promotions for any other purpose is strictly forbidden. If you have a special circumstance that requires the use of any graphics, product images, codes or content in a manner that is not consistent with the above, you must contact us for written prior approval to use.

Yes. If we determine that you are a high-performing affiliate, you will be able to enjoy additional benefits such as complimentary merchandise from our current lines, opportunities to join us at our private events, social media placement, and more. If you are an existing affiliate and believe you qualify, please contact us at affiliates@mmlafleur.com.

Absolutely! We are committed to making our affiliates successful. Please email us at affiliates@mmlafleur.com for more information.

MM.LaFleur’s average order size is often greater than $500.

No, there is no charge to join the MM.LaFleur affiliate program.

At the end of each month, ShareASale, [a third party service provider to rewardStyle,] sends you a check for the entire amount of revenue share you have earned in the previous month once you have reached a $50 minimum.

The more visitors you refer to MM.LaFleur (and the more of those visitors who turn into MM customers), the more money you earn!

When an order is placed by a visitor, the order is associated with your website as the referring source, and your rewardStyle affiliate account is credited.

When your visitors click through to the MM.LaFleur website via these links, they are tracked until they place an order. There is a 45-day cookie to monitor the window of time allotted for returns. Orders with fully returned orders will not be eligible for commissions.

After you apply for our program via rewardStyle and are accepted as an affiliate of MM.LaFleur, you may place our links on your website/blog via banners, text links, and other creative.