Contact & FAQ

We’re good listeners.
We’re kind. We love what we do.
And we know how to get things done.

Contact us about anything at all, and we will find a way to help.

General Inquiries: bonjour@mmlafleur.com

Existing Order Inquiries: orders@mmlafleur.com

Media Inquiries: press@mmlafleur.com

Customer Service & Styling
Text: (914) 825-5266
Call: (212) 300-4592
M-F 10 AM to 7:30 PM ET

100 Broadway, FL 3
New York, NY 10005


Returns & Exchanges

In order to keep the M.M. community (and beyond) as healthy and safe as possible, we’ve extended our return policy. Unworn and unaltered with original tags attached, can be returned for a full refund within 60 days of delivery. All sale items are refundable for store credit only with the exception of final sale items. Samples and gift cards are also final sale and may not be returned or exchanged at any time.

To send back your return(s), you can access your return label online by visiting your account dashboard. Refunds will be based on the original method of payment, and you’ll receive a confirmation email when we process your refund.

 

While we’re not able to process a direct exchange, we recommend placing a new order to receive your desired piece as soon as possible. Once your returned item is received at our Fulfilment Center, you can expect a refund within 5 business days. If you’d like assistance with your exchange, please reach out to the M.M. Styling Team at bonjour@mmlafleur.com.

You can expect your return to be processed and refunded within 7 business days of arriving at our Fulfillment Center. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. If you have questions about the status of your return, please reach out to bonjour@mmlafleur.com.

Yes, but please note that there may be a 1–2 day delay in return processing. Returns from different orders will be processed separately, even if they are returned in the same package.


Shipping

To care for our employees at our Fulfillment Center, we are staffing our on-duty team more sparsely in an effort to maintain as much social distancing as possible. During this time, you can expect orders to depart from our Fulfillment Center on an extended timeline at which point you will receive an email with tracking information. We will not be offering expedited shipping at this time.

All pre-order items ship on the extended timeline indicated on the product description and your receipt. PO boxes, military, and US territory addresses require USPS delivery and can take anywhere from seven days to several weeks to arrive.

For now, we only ship to the 50 United States, select US Territories (Puerto Rico, Guam, Northern Mariana Islands, the US Virgin Islands, and American Samoa), and US Military addresses. We’ll be sure to announce when we expand to new regions!


Styling

M.M. stylists are incredibly warm, empathetic people who understand the codes of dressing for a corporate environment. They are intimately familiar with our collection and are even involved in the design of new pieces. Once they learn a little about you, they’ll know exactly which styles will suit you best.

The possibilities are truly endless, but here are a few of the ways the styling team will be your resource for all things wardrobe:

  • Recommend new pieces you’ll love based on your style and past purchases
  • Place direct orders for anything you want to try (because you have #betterthingstodo than online checkout!)
  • Advise on how our pieces fit and which size you should order
  • Suggest new ways to pair your MM pieces with your existing wardrobe
  • Schedule an in-person styling appointment at one of our showroom or pop-up locations

The styling team keeps a profile of any and all information you’ve shared with us. This might include your size, climate where you live, past orders, color aversions, sleeve length preferences, your favorite ice cream flavor, and so on. If you send the styling team a desperate email because you lost your luggage on a business trip to Dallas, they’ll know just what to send you—and they’ll overnight your size straight to your hotel. The more you share with us, the better we’ll be at zeroing in on what works for you.

Our stylists frequently meet with our design team to share customer feedback and learn about new products in the pipeline. Do you wish our pants were a little bit longer, or have a hankering for options in periwinkle? The styling team will pass along critiques, praise, and wish lists to the powers that be.

For sizes 0P–16, we recommend trying one size larger than you wear in J.Crew and most contemporary brands, and the same size you wear in Theory or DVF. For sizes +1, +2, and +3, you can learn more about our sizing and fit. If you know your size but are wondering how it will translate to a certain style, please drop us a note at bonjour@mmlafleur.com. A stylist will help you out.

If the item is out of stock and we plan to replenish it, you’ll see an option to add yourself to the wait list. If we receive a replenishment, we’ll send you an email notification. If you do not see a wait list option, unfortunately, we do not have immediate plans to replenish the item. However, the styling team is happy to suggest a similar item so reach out to us at bonjour@mmlafleur.com.


Showroom

We’re reopening the doors to our D.C. store on 8/26, by appointment only. To follow proper social distance and store capacity guidelines during COVID-19, entrance into the store is by appointment only.

The remainder of our stores will be closed until further notice. In the meantime, we’re offering Virtual Styling Appointments, so you can get expert wardrobe advice from the comfort of your home. Click here to book your video consultation with a stylist.

We’re a team of busy women who like to plan ahead–so we kindly ask that you let us know at least 48 hours in advance if you need to cancel or reschedule your visit.

After your appointment at our DC store, you’ll be able to purchase items for immediate wear or opt for complimentary shipping to your home or office.

We do our best to carry a wide range of styles, but we can’t promise to have every style on a given day. If you have a special request, please make a note in your appointment form and we’ll do our best to accommodate you.

Not at the moment. We’ve closed our waiting areas in compliance with state board regulations so we are unable to accommodate guests at this time.

One hour—and we hope it will be your most productive (and pleasant) shopping experience to date.

If you’d like to make an in-store return, please book an appointment. In order to maintain proper social distance and store capacity guidelines during COVID-19, entrance into our stores is by appointment only.

We sure do. Our stylists will review your profile to determine what you have and love (or have returned!) to make sure we select items to suit your style.

So glad you asked. We have stores in New York City, Washington D.C., Chicago, Boston, and San Francisco. 

We’re reopening the doors to our D.C. store on 8/26, by appointment only. The remainder of our stores remainder closed at this time. In the meantime, we’re offering Virtual Styling Appointments, so you can get expert wardrobe advice from the comfort of your home. Click here to book your video consultation with a stylist.

Before you arrive, one of our expert stylists will use your survey answers to pull a selection of looks tailored to your style needs and body type. At the appointment, you’ll work with your stylist to determine your best fit and experiment with outfit pairings. If there’s anything you’d like to purchase at the end of your visit, you can walk away with your items or we’ll ship the pieces to you from our Fulfillment Center.


Company Policies

We don’t typically offer sales or discounts—since we’re a direct-to-consumer business, we’re able to keep our margins consistent and fair, passing on a higher value for our prices than many other brands.

If you’ve already purchased a full-priced item that is now on sale, we will adjust the price and issue a credit memo for the amount of the difference. We will only honor sale adjustments within 14 days of purchase and will only issue one sale adjustment per full-priced item. If you’ve purchased a sale item that is further reduced, we will not make additional price adjustments. Our price adjustment policy is also applicable to promo codes. We will only honor promo code price adjustments within 14 days of purchase.

If you apply a promotional code or referral credit to your order, our system distributes the discount proportionally among each eligible item in the order. If you return any of the discounted items, you will be refunded the amount you paid for on your original form of payment.

Your card will be charged at the time of order completion (rather than at shipment). This means you’ll see an authorization in the amount of the item(s) purchased on your card once the order is placed, and the charge will then post to your statement. Please email us at bonjour@mmlafleur.com if you have any questions.

Quelle horreur! Please take photos to document the damaged product (and, if applicable, damaged packaging) and email them to us at bonjour@mmlafleur.com along with your order number. We will resolve the situation as quickly as possible.


Customer Care

We are available by phone (Monday-Friday, 9:30am-8:30pm ET). Please call 212-300-4592. If you need assistance outside of those hours, email us at bonjour@mmlafleur.com and we’ll get back to you as soon as possible.

We love feedback, stories, customer photos, presents, accolades, surprises, and knowing how we can make your day a little bit better. Please email us at bonjour@mmlafleur.com.


Sustainability

We’re proud to partner with factories both in the U.S. and abroad that offer a high level of craftsmanship and different types of expertise. These factories are located in New York City, New Jersey, China, Vietnam, and Italy. We typically develop new styles with our NYC factories so that we can closely monitor the development process. When we pilot new patterns locally, we can troubleshoot, check in with factory owners we’ve known for years, and see a quicker turnaround time on those pieces. However, we’re now operating at a scale where our family-run factories in NYC can no longer produce the number of items we need to meet demand on a monthly basis. Therefore, once we are happy with a pattern and plan to produce a specific style at scale, we then begin producing it with an international partner who can accommodate this scale. We choose our factory partners based on their expertise and their adherence to our rigorous ethical standards. Our customers in turn benefit from the knowledge, experience, and skill of the employees at these factories. Partnering with factories abroad allows us to order larger batches of core styles (so many Etsukos!) months in advance so that we can keep our classics well-stocked—in addition to innovating each season.

We partner with factories based on the quality of their design execution and the quality of their working environment. Both domestically and internationally, we’ve been careful to partner with sites that support our sustainability goals as well as meet our ethical standards for fair wages and good working conditions. Our factories are all WRAP certified, and members of our production team routinely visit our factories (almost daily in the case of our domestic factories, and twice annually for our factories abroad) to ensure the partnerships remain mutually beneficial.

We’re continually finding small-scale ways to decrease our carbon footprint, even as we seek long-term sustainability gains. At the production stages, we partner with factories and mills that sustainably source natural materials and practice responsible waste management. The natural fibers we use in our high-performance blends are sourced from forests that are sustainably managed and replenished, and we are currently in the research-and-development stage of making our blends more sustainable overall. By partnering with Shima Seiki, a New Jersey-based mill, to produce a wholegarment capsule wardrobe, we’re also exploring ways to create garments with less wasted fabric and a smaller carbon footprint from transport. Meanwhile, our warehouse team recently increased its recycling efforts and introduced a new size of cardboard box, to use less packaging wherever possible. And when we have excess fabric, we repurpose it wherever possible to extend its use. In 2017, our design team donated over 1500 pounds of scrap fabric to FABSCRAP, an organization which repurposes unwanted textiles and diverts them from landfills. Additionally, we partner with Bottomless Closet, a nonprofit that helps prepare women to enter the workforce, to help facilitate donations and extend the life cycle of our pieces. Across the life cycle of our garments, from production and design to transport and ownership, we look for ways to be smart about our resources, minimize waste, and expand the positive impact of our processes.


Gifts

No need! Our normal MM.LaFleur receipts don’t indicate price, so you won’t need a separate gift receipt.

Yes! Upon checkout, you will be able to select a gift wrap option. The gift wrap option costs an additional $6.50, and the entire order will be packaged together. You may also include a personalized note; be sure to sign your name so the recipient knows who to thank!

When you select gift wrapping, your recipient’s items will be wrapped in tissue paper inside a white MM gift box. The box will be tied with a grosgrain ribbon and we will include your personalized note inside (please fill this out at checkout and don’t forget to sign your name).

If you select to gift wrap your order, all items in that order will ship together. If any item is on preorder, your order will be held until the last product comes into stock and will then ship. Questions? Email us at orders@mmlafleur.com.

Of course! You can purchase a gift card through our online store and in our showrooms. We offer both physical and electronic gift cards. All gift cards are final sale and may not be returned, exchanged, or used to purchase other gift cards at any time.

Excellent news: We offer both physical and electronic gift cards.

Physical gift cards: To send a physical gift card directly to your recipient, enter the recipient’s address in the shipping section at check out. Alternatively, you may choose to ship the gift card order to yourself; we’ll package it up the same way.

Electronic gift cards: Purchase your gift card through the website and enter your recipient’s email address. You can select the date you’d like the gift card emailed to them and add a personalized message.

Here’s how to redeem an MM gift card:

  1. Shop our online store: Browse our online store anytime, anywhere.
  2. Visit us in person: Book an appointment at one of our showrooms and work one-on-one with an expert stylist.

Nope! MM.LaFleur gift cards do not expire or decline in value.


Press

We’re ready for our close-up! Email us at press@mmlafleur.com and our PR team will respond tout de suite.


Affiliates

This FAQ is by no means comprehensive. For additional information, please refer to the M.M.LaFleur Affiliate Program Overview and M.M.LaFleur Affiliate Marketing Program Agreement.

If a customer referred by your site returns or cancels an order for refund, or if credit card charges are reversed due to online credit card fraud, MM.LaFleur will deduct the retail value of the returned product(s), including applicable sales tax, from any commission earned on that transaction.

The entire MM.LaFleur website and its content are protected by copyright. Additionally, the information sent to the private MM.LaFleur email list are solely for the intended recipients. You are permitted to use the MM.LaFleur website images and content that we have provided to you on your website in order to promote and sell our products through the affiliate program. Re-publishing our images, content, unique customer codes or promotions for any other purpose is strictly forbidden. If you have a special circumstance that requires the use of any graphics, product images, codes or content in a manner that is not consistent with the above, you must contact us for written approval prior to use.

Absolutely! We are committed to making our affiliates successful. Please email us at affiliates@mmlafleur.com for more information.

MM.LaFleur’s average order size is often greater than $500.

No, there is no charge to join the MM.LaFleur affiliate program.

At the beginning of each month, Rakuten sends you a check for the entire amount of revenue share you earned two months prior, once you have reached a $50 minimum.

The more visitors you refer to M.M.LaFleur (and the more of those visitors who turn into M.M. customers), the more money you earn!

When an order is placed by a visitor, the order is associated with your website as the referring source, and your Rakuten affiliate account is credited.

When your visitors click through to the M.M.LaFleur website via these links, they are tracked until they place an order. There is a 90-day window of time to monitor returns. Orders with fully returned items will not be eligible for commissions.

After you apply for our program via Rakuten and are accepted as an affiliate of M.M.LaFleur, you may place our links on your website/blog via banners, text links, and other creative.