Customer Service & Styling
Text: (914) 825-5266
Call: (212) 300-4592
M-F 10 AM to 7:30 PM ET
100 Broadway, FL 3
New York, NY 10005
Returns & Exchanges
Excellent news: full-price items, unworn and unaltered with original tags attached can be returned for a full refund within 21 days of shipment. All sale items are either refundable for store credit only or are final sale, depending on the item discount level. Samples and gift cards are final sale and may not be returned or exchanged at any time.
Starting on January 5th, we will be shortening our returns window to 21 days. This change will free up additional inventory to satisfy more customers. And thanks to Happy Returns, the process is now easier, and therefore faster, than ever.
We're excited to begin our partnership with Happy Returns to offer quick and seamless returns. Start your return here. With Happy Returns, you can drop off your returns at your nearest Return Bar or by mail.
For orders outside of the contiguous United States, please email us at firstname.lastname@example.org.
At the moment, we are offering in-store return appointments for exchanges only. If you’d like to make a return, get started here and drop off your items at your nearest Happy Returns Bar or by mail.
If you’d like to place an exchange, get started on our returns portal here. Exchange orders are placed as soon as returns are received by mail or at your nearest Returns Bar and therefore are not guaranteed.
To receive an immediate refund, bring your return along with your generated QR code to a Happy Returns Bar.
If you are sending your returns by mail, you can expect your return to be processed and refunded within 7 business days of arriving at our Fulfillment Center. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. If you have questions about the status of your return, please reach out to email@example.com.
Please email firstname.lastname@example.org with your order number as well as the item(s) you are returning and we’ll send you a return shipping label.
If a gift card was used to place an order, the amount of the refund will be credited back to your original gift card number. If a gift card was used with another form of payment, the gift card will be reimbursed first. If the refund total exceeds the amount of the gift card, the difference will be refunded to the second form of payment.
We generally cannot make changes to orders after they have been placed. If you’d like to make an update to your order please chat in to the M.M. Styling Team and we’ll see what we can do to help! Our hours are M-F 10am – 7:30pm ET.
Our current shipping options include Ground Shipping, Priority Shipping, and Next Day Priority. You’ll be notified of your tracking number once your order has shipped.
Orders typically ship out of our Fulfillment Center within 2-3 business days and arrive within 2-5 business days post-shipment. PO boxes, military, and US territory addresses may ship on an extended timeline. Shipments to Hawaii may take up to 10 business to arrive. Items purchased on pre-order ship on an extended timeline.
All orders of $150 or more qualify for complimentary Ground Shipping. For orders that do not meet the $150 minimum, a flat rate shipping fee of $10 will be applied to your order total.
Orders ship out of our Fulfillment Center within 1-2 business days and arrive in 2 business days. This shipping method is not available for shipments to PO boxes, military, and US territory addresses. Items purchased on pre-order ship on an extended timeline. These shipping timelines are our best estimates, but we cannot guarantee delivery by a certain date.
Next Day Priority
Orders ship out of our Fulfillment Center within 1-2 business days and arrive in 1 business day. This shipping method is not available for shipments to PO boxes, military, and US territory addresses. Items purchased on pre-order ship on an extended timeline. These shipping timelines are our best estimates, but we cannot guarantee delivery by a certain date.
Exceptions: All pre-order items ship on the extended timeline indicated on the product description and your receipt. Military and US territory addresses may ship on an extended timeline and can take anywhere from two business days to several weeks to arrive.
*Please note: National holidays are not considered business days and add an extra day or two to shipping time. Please keep this in mind when choosing your shipping method.
For now, we only ship to the 50 United States, select US Territories (Puerto Rico, Guam, Northern Mariana Islands, the US Virgin Islands, and American Samoa), and US Military addresses. We’ll be sure to announce when we expand to new regions!
M.M. stylists are incredibly warm, empathetic people who understand the codes of dressing for a corporate environment. They are intimately familiar with our collection and are even involved in the design of new pieces. Once they learn a little about you, they’ll know exactly which styles will suit you best.
The possibilities are truly endless, but here are a few of the ways the styling team will be your resource for all things wardrobe:
• Recommend new pieces you’ll love based on your style and past purchases
• Advise on how our pieces fit and which size you should order
• Suggest new ways to pair your M.M. pieces with your existing wardrobe
• Schedule a virtual or in-person styling appointment at one of our store locations
The styling team keeps a profile of any and all information you’ve shared with us. This might include your size, climate where you live, past orders, color aversions, sleeve length preferences, your favorite ice cream flavor, and so on. The more you share with us, the better we’ll be at zeroing in on what works for you.
For sizes 0P–16, we recommend trying one size larger than you wear in J.Crew and most contemporary brands, and the same size you wear in Theory or DVF. If you know your size but are wondering how it will translate to a certain style, please drop us a note at email@example.com. A stylist will help you out.
If the item is out of stock and we plan to replenish it, you’ll see an option to add yourself to the waitlist. If we receive a replenishment, we’ll send you an email notification. If you do not see a waitlist option, unfortunately, we do not have immediate plans to replenish the item. However, the styling team is happy to suggest a similar item so reach out to us at firstname.lastname@example.org.
We currently require both our employees and customers to show proof of vaccination upon entering our spaces. We ask that you bring proof of vaccination (or photo of it), as well as a form of photo identification, so we can verify that your legal name matches your proof of vaccination. If you are not vaccinated, we encourage you to book a virtual appointment instead.
In order to keep our community safe, employees and customers must wear masks to enter our space.
Our DC and NYC stores are open by appointment only in order to follow proper social distance and store capacity guidelines during COVID-19. In the meantime, we’re offering virtual styling appointments, so you can get expert wardrobe advice from the comfort of your home. __Click here to book your video consultation with a stylist.__
We’re a team of busy women who like to plan ahead–so we kindly ask that you let us know at least 48 hours in advance if you need to cancel or reschedule your visit.
After your appointment at our NYC or DC stores, you’ll be able to purchase items for immediate wear or opt for complimentary shipping to your home or office.
We do our best to carry a wide range of styles, but we can’t promise to have every style on a given day. If you have a special request, please make a note in your appointment form and we’ll do our best to accommodate you.
You’re welcome to bring a guest! We just ask that they adhere to our health measures and respect our decency agreement, which you can read about here.
One hour—and we hope it will be your most productive (and pleasant) shopping experience to date.
Our DC and NYC stores are open by appointment only in order to maintain proper social distance and store capacity guidelines during COVID-19. If you’d like to make an in-store return, please book an appointment.
We sure do. Our stylists will review your profile to determine what you have and love (or have returned!) to make sure we select items to suit your style.
We have stores in New York City and Washington, D.C. We’re also offering virtual styling appointments, so you can get expert wardrobe advice from the comfort of your home. Click here to book your video consultation with a stylist.
Before you arrive, one of our expert stylists will use your survey answers to pull a selection of looks tailored to your style needs and body type. At the appointment, you’ll work with your stylist to determine your best fit and experiment with outfit pairings. If there’s anything you’d like to purchase at the end of your visit, you can walk away with your items or we’ll ship the pieces to you from our Fulfillment Center.
We sure do! We’re honored to offer 10% off full-price items to military, veterans, medical professionals, first responders (including government and public service workers), and teachers. To receive your discount please visit https://mmlafleur.com/heroes-discounts for instructions.
If you apply a promotional code or referral credit to your order, our system distributes the discount proportionally among each eligible item in the order. If you return any of the discounted items, you will be refunded the amount you paid for on your original form of payment.
If you’ve already purchased a full-priced item that is now on sale, we will adjust the price and issue a credit memo for the amount of the difference. We will only honor sale adjustments within 48 hours of purchase and will only issue one sale adjustment per full-priced item. If you’ve purchased a sale item that is further reduced, we will not make additional price adjustments.
We will honor promotional pricing for size exchanges only. Please email email@example.com for assistance. We’ll place an order for the new size and you can expect to receive a refund for the item you sent back once it’s processed at our Fulfillment Center.
Your card will be charged at the time of order completion. This means you’ll see an authorization in the amount of the item(s) purchased on your card once the order is placed, and the charge will then post to your statement. Please email us at firstname.lastname@example.org if you have any questions.
Quelle horreur! Please take photos to document the damaged product (and, if applicable, damaged packaging) and email them to us at email@example.com along with your order number. We will resolve the situation as quickly as possible.
We are available Monday-Friday, 10:00am-7:30pm ET. You can contact the M.M. Styling Team through any of our service channels below, and we will find a way to help.
• Send us a note by emailing firstname.lastname@example.org
• Chat with us online as you shop
• Text us at (914) 825-5266
• Give us a call by dialing (212) 300-4592
We love feedback, stories, customer photos, presents, accolades, surprises, and knowing how we can make your day a little bit better. Please email us at email@example.com.
No need! Our normal M.M.LaFleur receipts don’t indicate price, so you won’t need a separate gift receipt.
Yes! Upon checkout, you will be able to select a gift wrap option. The gift wrap option costs an additional $6.50, and the entire order will be packaged together.
If you select to gift wrap your order, all items in that order will ship together. If any item is on preorder, your order will be held until the last product comes into stock and will then ship. Questions? Email us at firstname.lastname@example.org.
Of course! You can purchase an electronic gift card through our online store. All gift cards are final sale and may not be returned, exchanged, or used to purchase other gift cards at any time.
Nope! Purchased M.M.LaFleur gift cards do not expire or decline in value. This excludes complimentary gift cards extended for event or promotional purposes.
We offer financing on online orders with our partner Affirm. The application process takes place at checkout. Affirm financing is available on any purchase totaling to $50 or more.
In addition to credit cards and M.M. store credit, customers can use Paypal, Shop Pay, or Affirm to pay for an order.
Shop Pay is a Shopify feature that allows for a quick and easy checkout process. On the order review page at checkout, you can select the Shop Pay option to receive a unique 6-digit code via text message. You will then be prompted to enter the code on the checkout page. After you enter the code, the order is processed.
At checkout, you’ll have the option to enter your gift card to your order total. Please enter the numbers of any gift card codes without the dashes.
We’re ready for our close-up! Email us at email@example.com and our PR team will respond tout de suite.
If a customer referred by your site returns or cancels an order for refund, or if credit card charges are reversed due to online credit card fraud, M.M.LaFleur will deduct the retail value of the returned product(s), including applicable sales tax, from any commission earned on that transaction.
The entire M.M.LaFleur website and its content are protected by copyright. Additionally, the information sent to the private M.M.LaFleur email list are solely for the intended recipients. You are permitted to use the M.M.LaFleur website images and content that we have provided to you on your website in order to promote and sell our products through the affiliate program. Re-publishing our images, content, unique customer codes or promotions for any other purpose is strictly forbidden. If you have a special circumstance that requires the use of any graphics, product images, codes or content in a manner that is not consistent with the above, you must contact us for written approval prior to use.
While there is no limit to the number of creative options you can use within a single post, we encourage you to use them appropriately and in a way that would be appealing to your readers to drive click-throughs and conversions. We also recommend using a creative banner option in addition to text links to improve the effectiveness of your post. Increased brand awareness and recognition will help you to increase your click-throughs and conversions.
Yes! We recommend you think of the placements that would be most appealing to potential M.M.LaFleur customers. We strongly encourage placing the links within your posts’ body copy, as well as behind any specific product mentions. Additionally, we encourage you to place creative assets where you feel they would generate the most click-throughs and sales.
Absolutely! We are committed to making our affiliates successful. Please email us at firstname.lastname@example.org for more information.
M.M.LaFleur’s average order size is often greater than $500.
M.M.LaFleur cookies last for 14 days. This means that you get credit for any referred customers who return to our site and place orders (less any orders with refunds, returns or cancellations) within 14 days, even if they do so directly.
No, there is no charge to join the M.M.LaFleur affiliate program.
At the beginning of each month, Rakuten sends you a check for the entire amount of revenue share you earned two months prior, once you have reached a $50 minimum.
The more visitors you refer to M.M.LaFleur (and the more of those visitors who turn into M.M. customers), the more money you earn!
When an order is placed by a visitor, the order is associated with your website as the referring source, and your Rakuten affiliate account is credited.
When your visitors click through to the M.M.LaFleur website via these links, they are tracked until they place an order. There is a 90-day window of time to monitor returns. Orders with fully returned items will not be eligible for commissions.
After you apply for our program via Rakuten and are accepted as an affiliate of M.M.LaFleur, you may place our links on your website/blog via banners, text links, and other creative.
Questions about styling or sizing? Chat with one of our stylists.